NEOGOV · 2 months ago
Student Accounts Assistant (Part-time)
Prince Frederick, MD
Full-time, Part-time
Onsite
Entry Level
$17.59/hr - $27.06/hr
1+ years expThe College of Southern Maryland (CSM) is an innovative institution committed to student success, and they are seeking a Student Accounts Assistant to serve as a liaison for the Student Account Services Office. This role involves processing transactions, assisting students with financial inquiries, and supporting the overall office management.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Receives and processes cash, checks and credit card transactions for students, third-party payers, staff, petty cash reimbursements, P-card reimbursements, and other requests
Receives and processes tuition/fee payments on current term, prior terms and write off, and collections accounts to Ellucian Colleague (STUCR) and Modern Campus Lumens ERP (STUCF) platforms
Provides support to Student Account Services staff in Perceptive Content/ImageNow with document imaging and linking
Assists with reviewing student outstanding balance reconciliations, printing and mailing monthly statements, and updating restriction notes
Performs daily session reconciliation: researches discrepancies, prepares daily deposit slip and deposit bag for cash transactions, prepares checks for remote deposit, balances integrated data system transactions to actual payment types
Uses Adobe PDF software in unison with imaging software to electronically organize and deliver reconciled cashier sessions for review by Accounting Specialist II (ACC)
Completes student re-bills for drops, section billing corrections, residency updates, waivers, and other requests
Fields all incoming Student Account Services walk-ups and phone calls regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing, protections, de-registration for non-payments, financial restrictions, and other inquiries
Assists students with navigating the complexities of student finance and helps them achieve their educational goals
Adds, updates, and deletes protection codes on student accounts by semester
Fields all incoming Student Account Services walk-ups and phone calls regarding payments, billing, financial aid refund reimbursements, general refunds, payment plans, third party billing, protections, de-registration for non-payments, financial restrictions, and other inquiries
Processes all returned mail related to statements, receipts, and 1098T forms
Scans all post office returned CSM refund checks and forwards to Director for review
Responsible for picking up and dropping off all mail correspondence
Posts all student checks received via mail which includes college prepaid and student payments
Organization of mail including scanning and emailing checks to Director for disbursement
Organization of vault and workroom monitoring supplies and notifying Assistant Director of items needing to be ordered
Responsible for shredding sensitive documents
Performs other related duties as assigned
Qualification
Required
High school diploma
One year of cash handling experience
One year of customer service experience
Accurate data entry and word processing skills
Accurate and precise attention to detail
Ability to independently discern, analyze, and address concerns or inquiries professionally and timely
Demonstrated ability to communicate and interact effectively at all levels of the organization
Preferred
Experience with an integrated data system
Experience with Microsoft Office, email, chat, and phone communication, document imaging, spreadsheets, and usage of collaborating platforms or software
Benefits
Excellent health insurance benefits
State Retirement Pension plan
Wellness programs
Code Green early closure Fridays in the summer
College closure for spring break and several major holidays, including the week between Christmas and New Year
For several days in March for Spring Break
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase