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Smithfield Foods · 23 hours ago

Senior IT Business Analyst - Warehouse Management

Suffolk, VA

Full-time

Onsite

Senior Level

5+ years exp

Smithfield Foods is an American food company with a leading position in packaged meats and fresh pork products. They are seeking a Senior IT Business Analyst to serve as the primary liaison between system users, business partners, and IT, focusing on system-related issues, user support, and process improvements. The role involves collaborating with various teams to enhance system functionality and ensure effective solutions in a global environment.

Food and BeverageHospitality

Responsibilities

Partner with business teams to identify system needs and document formal requirements

Collaborate with technical teams to ensure requirements are clear, actionable, and aligned with business goals

Represent the functional area in planning discussions to prioritize initiatives and maximize value

Serve as the primary liaison between business users and IT for system implementations, upgrades, and enhancements

Communicate progress on requests, coordinate resource needs, and ensure alignment across teams

Act as the go-to contact for resolving system performance issues and sharing updates with leadership

Lead efforts to prepare users for system changes through training programs, SOP development, and consistent communication

Establish super user forums and address process gaps to support adoption and long-term success

Provide day-to-day application support, resolve production issues, and coordinate with IT support teams

Respond to user inquiries, determine root causes, and deliver solutions or training as needed to maintain smooth operations

Review existing business processes to identify opportunities for automation and increased efficiency

Recommend innovative uses of system functionality, implement improvements, and train users on new workflows and tools

Support report development by designing functional specifications and collaborating with technical teams

Maintain thorough documentation for requirements, testing scenarios, process changes, and performance issues to ensure transparency and continuity

Apply project management skills to organize work streams, allocate resources, and meet timelines

Provide regular status updates and ensure deliverables align with business priorities and operational needs

Drive a positive employee experience through leadership by way of employee coaching

Qualification

Warehouse Management SystemsRequirement elicitationProcess mappingSupply chain processesERP integrationAnalytical thinkingVerbal communicationTeam-oriented

Required

Bachelor's Degree from an accredited four-year college or university in a business, information systems, or related field and 5+ years of relevant experience in progressive IT-related roles; or equivalent combination of education and experience, required

Experience with enterprise Warehouse Management Systems such as Manhattan, Blue Yonder, HighJump, SAP EWM, or Oracle WMS. This includes: Requirement elicitation and gap assessment, Functional design and documentation, Process mapping and configuration, ERP (host system) integration

Familiarity with supply chain processes (e.g., order management, transportation, inventory planning, and warehouse management)

Familiarity with RF technologies, and label printing

Familiarity in ERP development/configuration

Strong understanding of system capabilities and their impact on business processes

High learning agility and analytical thinking

Excellent verbal and written communication skills, with the ability to engage technical teams, planners, and executive leadership

Proven ability to work effectively in fast-paced, dynamic environments

Team-oriented, approachable, and committed to fostering a positive work culture