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NMI · 1 day ago

Senior Product Manager - CRM Extensions

United States

Full-time

Remote

Mid, Senior Level

$90K/yr - $140K/yr

5+ years exp

NMI is a company focused on empowering partners with innovative payment solutions. They are seeking an experienced Senior Product Manager to lead the development of CRM Extensions and Gateway Portals, driving revenue growth and enhancing partner and merchant experiences through strategic product management and collaboration with cross-functional teams.

Financial Services

No H1B

Responsibilities

Own the product strategy and roadmap for NMI’s CRM Extensions & Value-Added Services — including Business Capital merchant lending, PCI, chargeback management tools, and more. You will also lead the Gateway Portals experience, driving innovation that deepens partner and merchant engagement across the NMI ecosystem

Deliver revenue growth for NMI and Partners by developing and scaling Business Capital and other CRM extension capabilities that enhance partner value

Translate customer needs and market insights into actionable strategies that balance business impact, user experience, cost, and technical feasibility

Lead user testing and validation throughout both discovery and post-launch phases — ensuring product decisions are grounded in real user behavior, feedback, and measurable outcomes

Collaborate closely with Product Design and Engineering to deliver intuitive, high-performing products that delight users and drive measurable business impact

Partner cross-functionally with Engineering, Legal, Compliance, Marketing, and Sales to ensure cohesive go-to-market execution and regulatory alignment

Partner with internal stakeholders and external vendors to assess buy vs. build opportunities and ensure the right strategic partnerships are leveraged to accelerate product delivery

Support commercial teams in developing go-to-market strategies, partner enablement materials, and sales training to ensure effective positioning and adoption

Analyze program performance and customer feedback to identify growth opportunities, optimize adoption, and inform future roadmap decisions

Act as subject matter expert on lending programs and portal experiences, educating internal and external teams on market positioning, compliance nuances, and best practices

Monitor the competitive landscape to identify emerging trends, competitive differentiators, and strategic opportunities to enhance NMI’s offering

Qualification

Product ManagementPayments Industry ExperienceData-Driven Decision MakingAgile DevelopmentVendor ManagementMarket AnalysisCRM ExtensionsCommunication SkillsCollaborative Leadership

Required

5+ years of product management experience in the payments or fintech industry, or in a CRM-focused product role, with proven success delivering lending programs, CRM extensions, or partner and merchant-facing experiences

Demonstrated expertise across product discovery, strategy, roadmap planning, and cross-functional execution, with a strong focus on data-driven decision making and measurable outcomes

Experience managing vendor partnerships, including buy vs. build analysis and integration oversight

Strong ability to translate market trends, partner feedback, and competitive intelligence into clear, actionable product strategies and vision

Exceptional communication skills, with the ability to engage effectively with customers, business stakeholders, and technical teams across the organization

Collaborative and influential leadership style, with a proven ability to build alignment across distributed teams and time zones

Solid understanding of agile product development and scrum methodologies

Bachelor's degree in Business, Computer Science, Engineering, Finance, Economics, or a related field (or equivalent experience)

This position requires some travel to partner sites, conferences, and in-person team planning meetings (about 10%)