Chevrolet Of Milford · 5 months ago
Service Shop Dispatcher - Internal Advisor
Milford, CT, 06460, US
Full-time
Onsite
Mid LevelChevrolet of Milford is a family-owned dealership that prioritizes high standards and ongoing training for its associates. They are seeking an experienced Dispatcher to manage service workflow, ensuring efficiency and customer satisfaction while supporting the service team in revenue growth and quality assurance.
Motor Vehicle Manufacturing
Responsibilities
Dispatch work to the shop in an effective and efficient manner
Look up and code warranty repairs and invoice paperwork
Assist in the development and direction of the service team
Drive the growth of revenue, technical productivity, and quality assurance
Promote a high level of customer satisfaction
Distribute work to technicians based on skill level
Follow up with techs on status of repairs
Organize and prioritize service work
Assign work to technicians and manage shop flow
Keep service advisors updated on work flow
Ensure accurate documentation and communication to GM / dealership standards
Prioritize and control all comebacks to ensure proper and prompt attention
Review job status frequently
Book technician flat rate times
Review warranty entries, review with service manager
Have each repair completed run through QC
Qualification
Required
MUST HAVE AUTOMOTIVE, DEALERSHIP EXPERIENCE NON QUALIFIED CANDIDATE WILL NOT BE CONSIDERED
AUTOMOTIVE TECHNICAL EXPERIENCE IS A MUST
DISTRIBUTE WORK TO TECHNICIANS BASED ON SKILL LEVEL
FOLLOW UP WITH TECHS ON STATUS OF REPAIRS
MUST HAVE A STRONG LEADERSHIP SKILLS
MUST HAVE AUTOMOTIVE KNOWLEDGE!
STRONG MS EXCEL SKILLS, TEXT, EMAIL A MUST
NEEDS TO BE DETAILED ORIENTED
MUST BE A TEAM PLAYER
ORGANIZE AND PRIORITIZE SERVICE WORK
ASSIGN WORK TO TECHNICIANS AND MANAGE SHOP FLOW
KEEP SERVICE ADVISORS UPDATED ON WORK FLOW
ENSURE ACCURATE DOCUMENTATION AND COMMUNICATION TO GM / DEALERSHIP STANDARDS
PRIORITIZES AND CONTROLS ALL COMEBACKS TO ENSURE PROPER AND PROMPT ATTENTION
REVIEWS JOB STATUS FREQUENTLY
BOOK TECHNICIAN FLAT RATE TIMES
REVIEW WARRANTY ENTRIES, REVIEW WITH SERVICE MANAGER
HAVE EACH REPAIR COMPLETED RUN THROUGH QC
Preferred
REYNOLDS & REYNOLDS A MAJOR PLUS
Benefits
401(k)
Health, dental, and vision insurance
Paid time off
Company
Chevrolet Of Milford
Chevrolet of Milford is a proud member of the Tantillo Auto Group, a Long Island based family business with 8 Franchise Automotive Dealerships and growing, and with generations of the Tantillo family serving the automotive industry for more than 30 years.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase