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Motorola Solutions · 2 months ago

Experience Center Technologist, Strategic Customer Engagements Team, North America Marketing

Chicago, IL

Full-time

Hybrid

Mid Level

$70K/yr - $110K/yr

3+ years exp

Motorola Solutions is a global community dedicated to enhancing public safety through advanced technologies. The Experience Center Technologist will support the Strategic Customer Engagements team by ensuring effective communication between departments and maintaining the Experience Center's hardware and software.

Cyber SecurityTelecommunicationsVideo

Growth Opportunities

No H1B

Responsibilities

Develop and maintain Experience Center Solutions Demonstration Specialists training documentation and demo scripts for internal, customer and partner demonstrations

Assist in the onboarding process of new team members by providing technical training for Solutions Demonstration Specialists

Serve as the point of contact for technical support within the Experience Centers (Chicago, Elgin, Plantation & Boston) for all product solutions both public safety and enterprise

Maintain all Experience Center (Chicago, Elgin, Plantation & Boston) demonstration platforms including current and future software solutions

Responsible for ordering new hardware technology for the Experience Centers (Chicago, Elgin, Plantation & Boston)

Assist with tradeshow booth networking, hardware, software, and demo equipment

Provide technical guidance on demos, product set-up, and overall room orientation to other Experience Centers to create a consistent strategy for all customer facing demo experiences

Conduct regular meetings with product marketing teams to review software/product updates and releases, subsequently delivering monthly updates and summarized product update documents to the Experience Center team

Travel up to 10-25%

Qualification

Technical supportLab managementClient-facing demonstrationsTechnical trainingTechnology refresh planningCollaboration skillsCommunication skills

Required

3+ years of experience in a technical support, lab management, or specialized IT role, preferably supporting a client-facing demonstration or training environment

Proven ability to communicate technical information effectively to both technical and non-technical stakeholders (e.g., sales teams, clients, executives)

Demonstrated ability to plan and execute technology refresh cycles and upgrades with minimal disruption to ongoing demonstrations

Bachelor's Degree with 3+ years experience in a technical support, lab management, or specialized IT role

Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position