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Fora Travel · 3 hours ago

Senior Manager, Group Operations

New York, NY

Full-time

Onsite

Mid, Senior Level

$110K/yr - $160K/yr

5+ years exp

Fora Travel is a modern travel agency redefining the travel advisory experience. They are seeking a Senior Manager, Group Operations to oversee and optimize their group travel operations while driving business growth and supporting advisors in delivering exceptional group experiences.

TourismTravelTravel Agency

Growth Opportunities

No H1B

Responsibilities

Lead end-to-end operations for Fora’s group travel business (MICE, weddings, milestone, and affinity groups), ensuring consistent, exceptional execution

Design and implement standard operating procedures (SOPs) and scalable workflows for contracting, vendor coordination, and fulfillment

Partner with advisors to guide project management, supplier negotiations, and event logistics from proposal to post-travel wrap-up

Own and monitor key performance metrics for the Groups business — including revenue per advisor, group booking volume, conversion rate, and client retention

Develop and execute strategies to increase adoption of group travel offerings and advisor engagement

Work closely with Product, Training, Events, and Partner Relations teams to ensure operational excellence and alignment with broader Fora initiatives

Partner with supplier networks to negotiate contracts, strengthen relationships, and improve margins

Serve as the operational voice of the Groups team, advocating for advisor and client needs in internal discussions

Support and mentor advisors building their group business, ensuring they’re equipped with tools, resources, and best practices for success

Create group-specific training modules and materials

Foster a sense of community and shared learning among group advisors through roundtables, office hours and internal programs

Build and maintain dashboards to track operational and financial performance of group programs

Identify bottlenecks, surface insights, and implement continuous improvements that enhance efficiency and advisor satisfaction

Qualification

Group travel experienceOperational process designData analysis skillsCommercial acumenCollaborative leadershipExceptional communicationStrategic thinkingClient-focused mindset