Alexandra Lozano Immigration Law PLLC · 8 hours ago
Client Service Specialist- (Bilingual English/Spanish)
Nashville, TN
Full-time
Onsite
Entry, Mid Level
$20/hr - $25/hr
2+ years expAlexandra Lozano Immigration Law PLLC is seeking a Client Service Specialist who plays a vital role in onboarding potential clients. This position involves managing client relationships, ensuring efficient office operations, and providing comprehensive information about the firm's services and processes.
Law EnforcementLegalProfessional Services
Responsibilities
Meet with potential clients to effectively communicate the firm's unique value proposition, services, and benefits
Build and maintain strong relationships with potential clients by providing exceptional customer service, demonstrating empathy, and addressing their concerns and questions
Review the information provided by potential clients
Sign up new clients, while addressing any concerns, and highlighting the benefits of working with the firm
Collaborate closely with our team of attorneys, paralegals, and legal assistants to ensure a smooth transition of newly onboarded clients to begin their case process
Provide accurate and comprehensive information about the client and their case to facilitate efficient case management
Maintain detailed records of client interactions, consultations, and activities in the firm's customer relationship management (CRM) system
Provide regular updates to management on performance, and ensure the proper use of systems to guarantee accurate reporting
Greet clients, answer calls, and other required front desk duties
Support clients by collecting, and processing documents or other direct client needs to serve as a liaison between clients and the legal team
Oversee office tasks to maintain smooth daily operations
Handle any additional tasks or responsibilities as directed by management
Qualification
Required
All candidates must have a Bachelor's Degree
Must be fully bilingual- Spanish & English
Must possess at least 2 years of professional experience, preferably working in an immigration law firm
Strong persuasive communication and someone who enjoys working directly with current and potential clients
Knowledge of immigration laws, regulations, and processes
Excellent interpersonal and relationship-building skills to establish trust and credibility
Ability to work independently and a self-starter
Outstanding communication skills, both verbal and written, to effectively convey complex information
Results-oriented mindset with a drive to meet or exceed targets and business objectives
Familiarity with CRM systems and activity tracking tools
Experience in client-facing roles, preferably in a legal or immigration setting
Strong organizational skills with the ability to multitask in a fast-paced environment
Exceptional written and verbal communication skills
Ability to work independently while being a team player
Company
Alexandra Lozano Immigration Law PLLC
We are the largest, fastest-growing humanitarian law firm in the U.S. specializing in delivering exceptional service to Latino immigrants.
501-1000 employees
H1B Sponsorship
Alexandra Lozano Immigration Law PLLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2022 (8)
Funding
Current Stage
Late StageLeadership Team
Alexandra Lozano
Founding Partner and CEO
Recent News
2025-06-08
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