CLEAR · 2 months ago
Senior Service & Sales Representative (BHM) - Full-Time
Birmingham, AL
Full-time
Onsite
Senior LevelCLEAR is a company dedicated to creating frictionless experiences for its members. The Senior Service and Sales Representative is responsible for driving membership enrollments, resolving member concerns, and supporting team training and development while adhering to security procedures.
BiometricsFacial RecognitionIdentity ManagementSecurity
Responsibilities
Drive membership enrollments by engaging travelers and educating them about the benefits of CLEAR, as well as supporting other team members in reaching their enrollment goals
Balance high volume with high-quality customer and member experiences
Resolve traveler and/or member concerns or inquiries in an appropriate and timely manner, escalating needs as required/needed
Consistently adhere to security procedures by validating airline documents, verifying CLEAR member traveler identification and following all security and safety protocols at all times
Support Managers and leadership in the training & development of new and existing team members, serving as a subject matter expert to guide on the job training
Troubleshoot technical issues with hardware and software within the operating environment, ensuring front line triage occurs prior to elevating to corporate support team
Qualification
Required
You must be 18 years of age or older
High school diploma or GED equivalent required
Open availability and flexibility is a must – ability to work a variety of shifts
Ability to stand for up to 8 hours per day
Requires completion of airport badging or government screening process, and other applicable associated requirements, including a drug test
Desire to grow into a management and/or leadership position
Ability to function autonomously and with integrity keeping the CLEAR's customers and business partners best interests in mind
Strong communication skills and the ability to engage with customers, members, and teammates alike
Ability to follow detailed instructions and execute them with 100% accuracy, in a fast-paced and constantly changing environment
Demonstrated leadership skills: Role model, exemplary team member who consistently goes above and beyond for other employees and customers
Self-motivated achiever interested in taking on additional roles and responsibilities, and selling CLEAR!
Ability to comply with all security and safety guidelines, policies and procedures, and follow protocol thoroughly and consistently
Benefits
Free CLEAR membership for you + family/friends discounts
401(k) Retirement Plan, including a company match
10 company-paid holidays (paid 1.5x if worked)
Comprehensive Medical, Dental, and Vision Insurance
Paid Time Off
Company
CLEAR
CLEAR is an identity company that uses biometrics to build a connected world that’s smarter and more secure. It is a sub-organization of Alclear LLC.
Founded in 2010
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$135MKey Investors
United AirlinesT. Rowe PriceDelta Air Lines
2021-06-30IPO
2021-02-08Private Equity· $100M
2019-07-29Corporate Round
Leadership Team
Caryn Seidman-Becker
Chairman & CEO
Recent News
2025-12-30
Company data provided by crunchbase