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Pollo Tropical · 2 months ago

Team Leader - R7D15 - Pompano Beach/Coral Springs

Oakland Park, FL

Part-time

Onsite

New Grad, Entry Level

0+ years exp

Pollo Tropical is seeking a Shift/Team Leader in Training to assist the management team in achieving operational goals and maintaining high standards of guest service. The role involves supervising team members, ensuring adherence to safety and sanitation procedures, and performing administrative tasks while also providing training and support to hourly employees.

Food and Beverage

Responsibilities

Directs and supervises restaurant hourly team members on assigned shift to ensure product quality, operational efficiency, and optimum guest service

Assists in planning and supervising completion of all job task assignments and ensures adherence with safety, food safety, sanitation and security procedures

Utilize all company-training tools to provide hourly team members with training in all aspects of the restaurant operation

Assist the management team in maintaining restaurant equipment and facility per company guidelines; contacts General Manager to inform about needed repairs to equipment in restaurant

Performs regular administrative tasks including: Register and safe audits, deposit of company funds, proper accounting of restaurant funds, reporting of all guest and employee accidents. Investigates, resolves and responds to guest complaints

Attend regularly scheduled store, market and company meetings, training sessions and stay current with all federal, state and local certifications (alcohol, food safety, etc.)

Recommend disciplinary action for hourly team members

Monitors the interior/exterior cleanliness of the restaurant at all times and initiates clean-up as needed

Performs other related activities in accordance with policies and procedures as assigned by management

Qualification

Restaurant experienceCustomer service skillsWritten communicationOral communicationCash register operationMathematical skillsTraining othersLeadershipProblem-solving