SS&C Technologies · 2 months ago
Director, IT Field Services Americas
New York, NY
Full-time
Onsite
Director/Executive
$145K/yr - $155K/yr
15+ years expSS&C Technologies is a leading financial services and healthcare technology company based in Windsor, Connecticut. The Director of IT Field Services Americas will oversee the delivery of end-user services support for both internal teams and external clients, ensuring operational efficiency and service improvement across the region.
Cloud ManagementEnterprise SoftwareFinanceFinancial ServicesHealth CareProfessional ServicesSoftwareSoftware Engineering
Responsibilities
Lead the Regional Field Services Function
Manage a distributed USA & Canada team to deliver best in class IT support across the region
Provide operational management of requests, incidents, major changes and infrastructure events working closely with engineering, cloud, and security teams to ensure end user impacting issues are efficiently resolved
Provide data-driven insights on operational stability, hardware demand, change roadmaps, service performance, incident resolution, request closure and operational improvement initiatives
Implement global service delivery frameworks, operational dashboards and ITIL best practices to optimize field services
Work closely with cross-functional teams to align IT support capabilities with contractual obligations and client expectations
Oversee end-to-end field service operations ensuring a structured and efficient transition for new clients, M&A activities and efficient onboarding/offboarding of SS&C employees
Track OLAs, SLA’s and operational KPI’s to measure and continuously improve service delivery
Successfully deliver regional product deployments and real estate initiatives
Qualification
Required
15+ years of leadership experience in IT encompassing service delivery, executive support, event support, client onboarding, global collaboration and management of regional teams
Extensive experience in stakeholder management, service governance driving business-aligned service improvements and high customer satisfaction
Strong background in client/service onboarding, business transformation, and large-scale IT integrations, including M&A transitions and global service model standardization
Expertise in service escalations, incident and problem management, and risk mitigation, delivering service excellence through structured ITSM practices
Recognized for building and leading high-performing IT service teams fostering a culture of service excellence and continuous improvement
Knowledge of quality management & operations methodologies such as ITIL driving operational excellence and continuous improvement in IT service delivery
Experience of enterprise support tools such as ServiceNow
Benefits
Professional Development Reimbursement
Paid Time Off
Pension
Medical
Dental
401k plan
Tuition and professional development reimbursement plan
Company
SS&C Technologies
SS&C is a global provider of investment and financial software-enabled services and software focused exclusively on the global financial It is a sub-organization of SS&C Black Diamond Wealth Solutions.
10001+ employees
H1B Sponsorship
SS&C Technologies has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (105)
2024 (59)
2023 (74)
2022 (35)
2021 (30)
2020 (21)
Funding
Current Stage
Public CompanyTotal Funding
$750M2024-05-02Post Ipo Debt· $750M
2005-07-27Acquired
1996-05-31IPO
Leadership Team
Anthony Caiafa
Global CTO / CIO
Brian Schell
EVP, Chief Financial Officer
Recent News
2026-01-16
Business Wire
2025-12-03
Company data provided by crunchbase