Ventura TRAVEL · 2 weeks ago
Customer Service Specialist (French Speakers)
United States
Full-time
Remote
Entry, Mid Level
2+ years expVentura TRAVEL is a group of specialized travel brands that focus on creating authentic and innovative travel experiences. As a Customer Service Specialist, you will be responsible for preparing travelers for their journeys and providing support during unexpected situations, ensuring a smooth travel experience.
TourismTravelTravel Agency
Responsibilities
Service as the primary contact for travelers prior to departure
Communicate with travelers by email and phone in a helpful and friendly manner
Achieve monthly and quarterly customer satisfaction goals
Prepare travelers for their upcoming trip in a video meeting
Ensure that all travel documents are thorough, complete and accurate
Organize transfers, flights and additional service to ensure every detail is arranged
Address passenger emergencies during trips and assist with claims processing afterward
Use AI tools to save time and improve how you work
Qualification
Required
At least 2 years of customer service experience with strong and proven results
Strong attention to detail and ensure accuracy at every step
Stay calm and focused, even in emergencies or stressful situations
Think creatively and always keep the traveler's needs front and center
Use digital tools to work smarter, not harder – and are open to new ones
Team player and communicate clearly and respectfully
Speak and write French fluently, and are confident in English as well
Willing to take on emergency shifts (24/7) during travel seasons
Preferred
Experience in the travel industry
Familiarity with digital tools like CRMs or booking platforms
Experience working with different types of clients
Benefits
Freedom to be creative in achieving results.
International & friendly working environment.
Quarterly Social Days and Team Events.
Work out of other offices in the Ventura network around the world.
Opportunity to constantly learn and grow.
We care about the well-being of your employees (regular O3, satisfaction surveys etc.)
Yearly 2-week offsite.
Participation in the overall company's profits.
Company
Ventura TRAVEL
Ventura Travel is a travel agency that supports travel brands and offers group tourism services.
51-200 employees
Funding
Current Stage
Growth StageCompany data provided by crunchbase