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McKinsey & Company · 2 days ago

Sr. Client Success Analyst

Chicago, IL

Full-time

Hybrid

Mid, Senior Level

3+ years exp

McKinsey & Company is a global management consulting firm dedicated to driving lasting impact and building long-term capabilities with clients. The Senior Client Success Analyst will optimize client onboarding processes, build relationships, and deliver client engagement activities while contributing to the overall strategy and success of McKinsey's Wave solution.

ConsultingManagement ConsultingProfessional Services

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Contribute to optimizing onboarding processes, training, communications, and user adoption strategies, adapting to changing needs throughout the client lifecycle

Build and maintain meaningful relationships with a portfolio of clients and internal teams to demonstrate the value of Wave’s offerings and share additional use cases, identify expansion opportunities, and drive product adoption and satisfaction

Participate in innovative efforts to broaden client impact and proactively deliver client engagement activities such as workshops, business reviews, and strategic outreach, particularly introducing new capabilities like Wave’s GenAI-enabled Virtual Coach

Assist in resolution of issues related to adoption, business operations, and client relationships, acting as a client advocate within the team and the broader firm

Deliver thought leadership by staying abreast of client needs, industry trends, and competitor offerings

Build and optimize client delivery and development strategies, contributing ideas, and supporting the implementation of new product development, marketing, and operational enhancements

Contribute to the contract extension and renewal process and collaborate closely with leadership for contractual and billing matters

Travel 20% of the time, accommodating the needs of diverse client base and ensuring the highest level of service and engagement

Qualification

Account managementClient relationship managementSaaS experienceChange managementProject managementEntrepreneurial driveStakeholder managementClear communication

Required

Undergraduate degree with an excellent academic record; MBA/graduate degree a plus

3+ years of account management, client relationship management or pre-sales experience in a consultative product or services environment

Commitment to delivering exceptional results

Strong entrepreneurial drive and sense of ownership with a keen interest in proactively building McKinsey's Wave solution

Relationship management skills; able to manage key stakeholders internally and at clients

Clear oral and written communication skills to present complex value propositions to senior client executives

Preferred

Experience with SaaS and/or digital products

Prior consulting experience desirable but not required

Experience in project management, program management or change management is desirable

Benefits

World-class benefits

Comprehensive benefits package

Company

McKinsey & Company

Glassdoor4.1

McKinsey & Company is a global management consulting firm and trusted advisor by businesses, governments, and institutions.

Founded in 1926

New York, New York, USA

10001+ employees

http://www.mckinsey.com

H1B Sponsorship

McKinsey & Company has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (612)

2024 (647)

2023 (613)

2022 (811)

2021 (740)

2020 (471)