GreenMark Equipment · 2 months ago
Service Writer
Warsaw, IN, USA
Full-time
Onsite
New Grad, Entry Level
$17/hr - $22/hrGreenMark Equipment is the premier John Deere dealership in Southwestern Michigan and Northern Indiana, committed to providing value-added equipment solutions. The Service Writer assists the service manager in maintaining accurate reports and records, answers customer inquiries, and prepares work orders for technicians.
AgricultureCommercialIndustrial
Responsibilities
Fields internal and external customer inquiries to the Service Department
Opens work orders as directed by the Service Manager/Shop Foreman and maintains control until they are closed and invoiced
Maintains service department filings and records and service library with current information (for example, files bulletins, manuals, multi-media, etc.) under the direct supervision of the Service Manager
Updates customer profiles using equipment, hours, or other information from the customer work order
Maintains service accessories and supplies and prepares replacement orders
May prepare Service Technician labor performance, productivity, and efficiency reports
May process warranty and/or product improvement claims including the computation of charges, submission and follow-up
May participate in Service EDUCATE Training programs required for the development of skills and knowledge
Maintains a clean work area and performs work in a neat and orderly fashion
Follows all safety rules and regulations in performing work assignments
Maintains knowledge of John Deere and competitive products
Qualification
Required
Experience working in a service department
Experience with basic accounting practices
Experience with basic computer functions
Experience working cooperatively in a team environment
Experience communicating effectively
High School Diploma, GED, or equivalent experience required
Preferred
Associates degree preferred
Benefits
Health insurance starts on your first day of employment
401k with company match
Paid Holidays
Paid Time Off
Competitive wages
Company paid uniforms
Continued training through John Deere
Advancement opportunities
Employee discounts
Company
GreenMark Equipment
GreenMark Equipment provides agricultural and industrial equipment and services.
Founded in 1976
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Jeff Oldham
Chief Executive Officer
Company data provided by crunchbase