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Forter · 20 hours ago

Corporate Communications Manager

New York, United States

Full-time

Hybrid

Mid, Senior Level

$113K/yr - $140K/yr

Forter is a company focused on building trust in digital commerce. They are seeking a Corporate Communications Manager to craft narratives that highlight customer success and position the company as a market leader, focusing on storytelling that resonates with enterprise-level decision makers.

Fraud DetectionReal TimeSaaSSoftware

Comp. & Benefits

Responsibilities

Develop and implement comprehensive communication plans in support of our customer advocacy efforts

Partner with our Customer Advocacy Team to identify, recruit, and cultivate deep relationships with high-profile customers to unlock compelling storytelling opportunities (e.g., joint press releases, keynote speaking opportunities, media interviews)

Develop presentations and talk tracks for customer speakers & advocates

Develop and manage an awards & speaking program that positions Forter’s customers as industry leaders

Work closely with the Content Marketing and Product Marketing teams to integrate our product messaging into customer-led narratives

Qualification

Corporate CommunicationsPublic RelationsCustomer AdvocacyDigital Commerce KnowledgeAI ProficiencyProcess OrientationMedia RelationsStorytellingCollaboration

Required

Proven track record: You have progressive experience in Corporate Communications, Public Relations, or related fields, with a significant focus on using customer advocacy to strengthen brand awareness and industry leadership

Collaborative Spirit: You're a true team player who can partner with peers across the GTM team to get buy-in and assistance to execute effectively

Strong results: A portfolio of successful, high-profile communications campaigns that secured tier-one media coverage and speaking engagements centered on customer storytelling

Industry knowledge: You're familiar with the digital commerce ecosystem and/or the retail industry, with knowledge of the emerging trends, technologies and issues impacting both

AI Prowress: You know how to leverage AI to drive efficiency in your day-to-day work, helping to scale your impact without sacrificing quality

Exceptional Storyteller: Mastery of translating complex business concepts (e.g., fraud prevention, risk management, payments) into clear, compelling, and punchy narratives

Confidence: You're comfortable working with executive-level decision makers, building rapport and preparing them for speaking engagements and media interviews

Process oriented: You know how to build long-term plans that align company announcements/campaigns with calls for speakers, industry events, awards and seasonal news cycles