Adobe · 2 months ago
Sr. Director, Community & Experience League
San Francisco
Full-time
Onsite
Director/Executive
$186K/yr - $392K/yr
10+ years expAdobe is a company dedicated to changing the world through digital experiences. The Sr. Director, Community & Experience League will lead the vision for a community of Adobe customers, focusing on customer advocacy, engagement, and the development of a unified learning platform.
Artificial Intelligence (AI)ConsultingEnterprise SoftwareGraphic DesignImage RecognitionPhoto EditingSaaSSoftwareUX DesignWeb Design
Responsibilities
Serve as a primary customer and market-facing evangelist for Adobe’s products and practitioners
Build vibrant and engaging communities of Adobe marketers in the agentic era
Define and lead the vision for a unified learning platform to drive product mastery, ecosystem loyalty, value realization and customer success
Build the ultimate experiential learning destination, leveraging AI for personalization, gamification, and credentialing
Ensure global scalability, accessibility, and seamless integration with Adobe’s ecosystem
Partner across the enterprise to align learning pathways with product evolution and go-to-market priorities
Lead adoption marketing motions that ensure Adobe customers develop the skills needed to successfully adopt their enterprise products and discover the products’ most compelling features
Work across the enterprise with a cross-functional team to build compelling and engaging content including in-product guides, email nurtures, webinars, and co-authored content with expert customers
Nurture advocacy in customer communities and deliver in-person and virtual skill building events, oversee user groups worldwide, grow an expert 'champion' program, and deliver an annual success recognition gala
Establish frameworks for microlearning, simulations, and generative AI-driven knowledge assistance
Ensure all educational content reflects Adobe’s brand voice, innovation ethos, and values
Led an engagement and training program for the marketing community with broad reach in partnership with other organizations inside Adobe
Establish performance metrics that connect engagement to retention and growth
Lead a team of data analysts that oversee organic traffic metrics (SEO), produce statistical models that predict retained revenue from content and product feature usage, and implement Adobe technology to deliver personalized content to users at scale
Build and nurture a vibrant learner community through recognition programs, leaderboards, and career pathways
Partner with universities, certification bodies, and professional associations to expand Adobe credentials’ market value
Represent Adobe externally as a thought leader in digital learning and ecosystem enablement
Qualification
Required
A minimum of ten years of experience in customer marketing, product management, data analytics, or community leadership, with deep expertise in digital customer engagement at scale
Experience leading teams in an agile software development environment including user stories and use cases, functional and non-functional requirements, and acceptance criteria to clearly define and communicate new services, features, and capabilities
A proven track record of building and growing global community or enablement programs that deliver measurable impact
Strong executive presence and cross-functional leadership, with the ability to influence across product, marketing, and field organizations
Analytical rigor and storytelling ability—translating data, feedback, and insights into compelling narratives and business outcomes
Passion for customer connection and celebration, grounded in empathy and creativity
Bachelor's degree required
Preferred
MBA or equivalent experience
Benefits
Long-term incentives in the form of a new hire equity award
Company
Adobe
Adobe is a software company that provides its users with digital marketing and media solutions.
10001+ employees
H1B Sponsorship
Adobe has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1160)
2024 (1217)
2023 (750)
2022 (878)
2021 (742)
2020 (477)
Funding
Current Stage
Public CompanyTotal Funding
$2.5MKey Investors
Apple
1986-08-20IPO
1984-10-01Series Unknown· $2.5M
Leadership Team
Shantanu Narayen
CEO
Dan Durn
Chief Financial Officer
Recent News
2026-01-11
2026-01-09
Company data provided by crunchbase