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Exchange Bank · 1 day ago

Branch Manager

San Rafael, CA

Full-time

Onsite

Mid, Senior Level

$71K/yr - $105K/yr

6+ years exp

Exchange Bank is seeking a Branch Manager responsible for driving sales growth and achieving revenue targets for their market. The role involves managing operations, developing effective sales strategies, and maintaining strong relationships with clients while ensuring superior customer service.

BankingFinanceFinancial Services

Responsibilities

Leads a small branch or satellite office. This position is responsible for all outside calling efforts as well as branch operations

Serve as first point of contact within the branch for business and commercial real estate loan inquiries

Own customer relationships, and lending, with the goal of ensuring consistent superior customer experience

Responsible for outbound calling efforts to grow customer relationships and acquire new customers to the Bank

Approve loans and deposit pricing within authority

Leverage the knowledge and customer relationships within the branch team to grow lending prospects. Continually develop the branch team’s sales acumen to help them quickly and accurately identify appropriate sales opportunities with customers

Determine financial needs of customers and offer appropriate products

Manage the growth of loans, deposits, and fee income for the branch

Prepare loan packages, excluding commercial real estate

Solicit business through prospecting, telephone consulting and in-person calling on existing and potential customers

Effectively manage a book of business

Understand sales goals, execute sales promotions and marketing programs, and ensure branch goals are met or exceeded

Monitor products, services, features and pricing of competition and understand how Exchange Bank competes

Refer customers to other Bank departments for additional financial service products

Provide community leadership through volunteer opportunities within the community the branch serves. Attends community events to promote business and demonstrate the Bank’s community support

Develop and maintain lists of prospects and contact with proven

Maintain regular contact with customers and borrowers to facilitate timely recognition of new opportunities and/or deterioration of credits

Cultivate and maintain strong relations with lending staff

Maintain a thorough understanding of Bank's lending products, rates and fee schedules and research and maintain the same for the Department's primary competitors in the assigned area

Demonstrate sound decision making by approving and performing complex and higher dollar exception items within approved limits and review overdrawn accounts and determination on whether or not to pay items or to escalate to outside resource

Responsible for branch operations, leading and performing daily operational tasks including opening new accounts, customer account transactions, opening and closing the branch, ensuring compliance and risk mitigation; ensure operational tasks occur within required time frames including routine guide, and callback

Process and audit bank transaction activities, including daily overdrafts, vault/counting cash, night drop, and certifications

Audit, correct, and update records, files authorizations, etc. held at the branch

Identify when situations require escalation or knowledge from an outside resource, and how to effectively access that resource to ensure superior customer experiences

Perform Relationship Banker duties as needed to ensure an optimum customer experience

Resolves customer complaints in branch to ensure a positive customer experience

Perform other duties as assigned

Qualification

Sales strategiesLending experienceBranch operationsCustomer relationship managementBanking regulationsBusiness loans knowledgeSBACREC&I knowledgeCommunity leadershipProblem resolutionCustomer serviceCommunication skillsDecision makingTeam management

Required

Bachelor's degree in business or closely related field; or equivalent combination of education and experience

6 years progressively responsible experience in a financial institution including experience as a lending and/or sales officer with management and branch operations experience

Valid driver's license

National Mortgage Licensing System (NMLS)

Thorough knowledge of business products and business loans including lending requirements, loan process, and loan submission requirements

Knowledge of SBA, CRE and C&I

Strong knowledge of banking and lending laws and practices

Basic knowledge of State and Federal banking regulations

Knowledge of local economic market

Skills operating a personal computer including word processing, spreadsheet, and presentation software

Ability to attend early morning and evening meetings and events

Ability to stand, bend, stoop, sit, walk, twist and turn

Ability to lift up to 15 pounds occasionally