Apply on Employer Site

Diana Health · 1 day ago

Practice Manager (Full-time)

Smyrna, TN

Full-time

Onsite

Senior Level

5+ years exp

Diana Health is a high-growth network of modern women's health practices focused on empowering women to lead healthier lives. The Practice Manager will oversee day-to-day operations, manage clinical and administrative staff, and ensure a supportive culture while delivering high-quality care to clients.

Health CarePersonal HealthWellnessWomen's

Responsibilities

Provide day-to-day, onsite team leadership, ensuring all practice-level team members are set up for success in their respective roles and trouble-shooting situations as needed

Directly manage all practice-level clinical and administrative staff

With support from Regional Director and Central HR, oversee team administration and development, including hiring, onboarding and corrective actions as needed

With support from the VP of Clinical Operations (for HR), oversee the practice’s providers’ day-to-day needs

Serve as the practice’s Diana Health culture setter, modeling our values and serving as the face of Diana Health to the practice team and patients

Ensure the delivery of the Diana Health vision and Diana Difference – day in and day out – across our entire practice-based team and our clients

Oversee execution and continuous improvement of practice workflows, including but not limited to:

Support all aspects related to patient scheduling

Develop and oversee the schedules for admin and clinical team members

Manage provider schedules and clinic schedule structure to ensure a seamless experience for clients, and providers

Ensure DH client experience is implemented as designed, promoting an overall positive client experience

Support efficient and comprehensive clinic appointment flow

Lead our Service Recovery Process when issues arise; supporting unusual event reporting, as needed

Solicit and review feedback from clients and review key performance indicators

Provide oversight to ensure client calls, voicemails and messages are returned or addressed within the appropriate time frame

Support and manage execution of Diana Health SLAs

Provide oversight of all billing and insurance questions (e.g., verification of benefits and personal financial plans) including team education and training and client educational tools, as needed

Oversee hospital and clinic procedure authorization process, including hospital superbills

Partner with Central Team partners on inventory management

Procure designated practice-specific items (e.g., clinical supplies, office supplies, team uniforms, etc.) and maintain accurate, updated logs

Identify any operational workflow issues that interfere with client care and the team’s ability to properly execute on their responsibilities

Provide a solution-focused summary of the issue / barrier to appropriate stakeholders; work through the issue and come up with an agreed upon solution (e.g., new/updated process)

Act as practice link to Diana Health training, product and process improvement:

Supporting training and development of impacted team members on agreed upon solution, ensuring new/updated processes are implemented

Partnering with the Product team to update playbooks and tools

Identifying practice-specific needs and develop processes/process improvement along with Regional Director and Product Team

Lead the practice to meet its performance metrics

Review dashboards to identify leading indicators of team and practice operations related issues

Develop and test hypotheses, pulling in appropriate stakeholders and additional data, as needed

Develop improvement plans, test the plans, measure the impact and iterate as needed

Ensure closed loop communications across affected team members, external parties etc

Maintain a strong pulse on the health of the team and the metrics of the practice at all times, being able to report out real-time, as needed

Lead frequent, clear, concise, closed loop communication across the many dimensions of the practice team:

Lead daily morning huddles and provide daily schedule communications and real-time updates as needed

Lead monthly all-team meetings

Provide ongoing training and development as needed

Orchestrate other team meetings (e.g., Lunch & Learns)

Other duties as assigned

Qualification

Outpatient practice managementProgram developmentTeam leadershipWomen’s health experienceCommunication skillsEmpathyResourcefulnessGrowth mindsetOwnership