Pacific Lifestyle Homes · 2 weeks ago
IT Operations & Systems Administrator
Vancouver, WA
Full-time
Onsite
Mid Level
$75K/yr - $85K/yr
3+ years expPacific Lifestyle Homes is a reputable homebuilder recognized for excellence in the industry. They are seeking an IT Operations & Systems Administrator to ensure reliable and efficient technology operations, providing support to approximately 150 users and managing various IT responsibilities.
Home RenovationProperty ManagementReal Estate
Responsibilities
Serve as the main point of contact for Tier 1 and Tier 2 support, managing help desk tickets and coordinating with the company’s Managed Services Provider (MSP) to resolve escalations
Provide friendly, timely support for technical issues related to computers, printers, conference rooms, and business applications
Manage the full device lifecycle, including ordering, setup, deployment, and tracking of company equipment
Administer user accounts, permissions, and licenses across Microsoft 365, Microsoft Entra ID (Azure AD), and other key business systems
Partner with HR to ensure smooth technical onboarding and offboarding for all employees
Maintain and support SharePoint and Teams to ensure secure, efficient collaboration across divisions
Help manage user access and licensing for business applications while coordinating with vendors to ensure compliance and cost efficiency
Communicate IT updates, maintenance, and system changes clearly and proactively to employees and leadership
Keep IT documentation, procedures, and internal knowledge bases up to date
Assist with system updates, integrations, and user testing
Support technology and business projects through technical input, collaboration, and employee training
Build strong, positive relationships with employees by providing clear, approachable, and empathetic support
Qualification
Required
3+ years of IT support or operations experience in a multi-site or hybrid environment
Strong knowledge of Microsoft 365, SharePoint, Microsoft Entra ID (Azure AD), and Intune
Excellent communication skills with the ability to explain technical concepts to non-technical users
Service-minded, patient, and enthusiastic about helping others succeed with technology
Experience managing devices, permissions, and access across multiple systems
Comfortable working with Managed Services Providers (MSPs) on escalations and projects
Strong troubleshooting skills for hardware, software, and network issues
Ability to prioritize and adapt in a fast-paced environment
Preferred
Experience with ERP or CRM systems (such as Salesforce, Newstar, or BuildPro) is a plus
ITIL or CompTIA certifications are preferred, and Microsoft 365 or Azure Administrator certifications are a plus
Benefits
Company supported medical, dental and vision benefits for employees and families
Participation in our 401(k)-retirement savings plan with Company contributions
New home discount
120 hours of paid time off for the first year
Seven paid holidays
Paid volunteer hours
Employee Recognition Program
Employee Referral Bonus - Up to $1,000
Engaging company culture – Including our annual “Ferris Bueller’s Day Off”
And much more!
Company
Pacific Lifestyle Homes
Pacific Lifestyle Homes builds exceptional new homes with communities in Portland, OR and Vancouver, WA.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Kevin Wann
President/CEO.
Company data provided by crunchbase