MillerKnoll · 2 weeks ago
HR Shared Services Manager
Zeeland, MI
Full-time
Onsite
Mid, Senior Level
5+ years expMillerKnoll is committed to design for the good of humankind, and they are seeking an HR Shared Services Manager to lead a centralized HR team. This role involves managing HR operations, ensuring compliance, and driving improvements in service delivery through technology and data analytics.
Design
Responsibilities
Lead, coach, and develop a team of HR Shared Services professionals
Promote a culture of accountability, collaboration, and continuous improvement
Manage the delivery of HR services in support of agreed upon service level standards and KPIs
Monitor service delivery metrics, KPI’s, and related reporting for quarterly People scorecard
Ensure the integrity, confidentiality, and compliance of associate data
Collaborate with HR business partners and other departments to resolve complex issues
Champion associate self-service initiatives and proactively maintain knowledge base/content
Continuously evaluate HR processes and identify areas for automation and standardization
Communicate effectively with stakeholders to understand needs and deliver appropriate HR solutions
Partner with HR Centers of Excellence to ensure alignment and consistency in HR practices
Performs additional responsibilities as requested to achieve business objectives
Qualification
Required
Experience using Workday HR Information System (HCM, Payroll, Time off, Time entry, Benefits, Recruiting, etc.)
Strong analytical skills with attention to detail
Able to identify operational trends and/or gaps and provide recommended solutions
Must be able to demonstrate a strong ability to effectively manage multiple priorities and tasks simultaneously
Excellent use of judgment and decision-making skills, with the ability to manage expectations
Committed to confidentiality and appropriate handling of sensitive and confidential employee data
Excellent verbal, written, listening and communication skills
Strong escalation skills to ensure work is done timely and accurately
Strong oversight and management skills to ensure work that is performed across multiple owners is done timely and accurately
Proficient in Microsoft Office products
Exhibit strong management and leadership skills
Preferred
Bachelor's degree in field of relevant academic discipline and applicable professional certification required; master's degree preferred
5+ years of professional experience in function
3+ years in a managerial or leadership role in HR operations/shared services
3+ years Workday experience
Experience with case management/ticketing systems and knowledge bases
Experience in process improvement and HR shared services environment
Company
MillerKnoll
MillerKnoll is a collective of dynamic brands that comes together to design the world we live in.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Andi Owen
President and CEO
John Stratford
SVP Global Ecommerce
Recent News
Benzinga.com
2025-12-18
2025-12-18
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