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The GEO Group, Inc. · 2 months ago

Program Manager, Immigration

Richmond, VA

Full-time

Onsite

Mid, Senior Level

2+ years exp

The GEO Group, Inc. is responsible for operational and financial oversight of an Intensive Supervision Appearance Program (ISAP) office in compliance with contractual obligations. The Program Manager will manage all activities and employees within the ISAP office, ensuring effective communication with DHS/ICE and community organizations while maintaining program compliance and participant supervision.

FinanceHealth CareMedical

No H1B

U.S. Citizen Only

Responsibilities

Manages and directs all activity in the planning, development, implementation, monitoring, and supervision of ISAP programs, services and employees

Manages all employees assigned to an ISAP office. Management responsibilities include interviewing, hiring and training employees; planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems

Ensures that programs function in a manner that satisfies contractual obligations. Develops timely and accurate reports on the status of program operations

Develops and implements strategies and action plans that will enable the office to achieve its operational and financial objectives

Serves as the local point of contact with the DHS/ICE. Maintains frequent and productive liaison with the DHS/ICE, including accurate and timely monthly reports, annual reports and verbal and written notification of emergencies, contingencies or unusual occurrences. Meets with DHS/ICE on a regular basis to provide a management level review, assess program performance and discuss and resolve problems

Maintains and documents routine communications with staff, such as staff meetings, to address program participants’ service plans and progress, and case specialists’ daily schedules

Establishes and maintains frequent and productive communication with key contacts in community-based organizations to assure and maintain community receptivity and support for ISAP

Evaluates, identifies and describes contingencies for reducing potential community issues focused on the program, facility locations, general public opposition, or other issues that could mitigate the success of the ISAP

Administers Security Plan for a specific office, including daily operations, security contingencies, emergencies and mitigation plans, security of Company and DHS/ICE employees, Participants and the general public. Performs daily security check of the office area. Ensures that all participant records are kept in locked files to maintain confidentiality

Implements systems to physically track and supervise all program participants

Administers the Quality Control Plan, including performance of monthly audits to evaluate program operations for compliance with the Quality Control Plan and contract requirements. Ensures that corrective action plans are implemented in a timely manner when necessary

Manages program participant violations in conjunction with Intensive Supervision Case Specialist. Oversees preparation of documentation to acquire DHS/ICE direction and action if disciplinary measures are necessary

Reviews and approves program participants’ service plans to ensure compliance with state requirements and contractual obligations

Performs other duties as assigned

Qualification

Case management experienceSupervisory experienceMulticultural client experienceImmigration lawsCommunication skillsProblem solving abilitySelf-control in stressTactful public interactionBilingualBasic computer skillsAttention to detail

Required

Bachelor's Degree in Sociology, Psychology, Social Work, Criminal Justice or related field required

United States citizenship required

At least two (2) years of case management experience in an Alternatives to Detention immigration program is required

At least two (2) years of experience working with multi-cultural clients

Effective verbal and written communication skills with employees, community contacts, government officials and clients

Ability to interpret and articulate rules, orders, instructions and materials

Ability to compose reports

Demonstrated sound judgment and even temperament

Ability to maintain self-control in stressful situations, such as interpersonal confrontations or emergencies

Ability to defuse hostile or unstable situations

Ability to deal tactfully with the public

Attention to detail

Problem solving ability

Ability to plan, organize and direct the work of others

Ability to deal with multicultural contacts with sensitivity

Basic knowledge of immigration laws, regulations and procedures

Valid Drivers' License required

Basic computer skills

Ability to interpret electronic monitoring messages and daily summary reports

Ability to pass a federal background check and obtain a suitability determination

Ability to work with computers and the necessary software typically used by the department

Must have lived in the U.S. three (3) of the last five (5) years (military and study abroad included)

Preferred

Master's Degree preferred

Two (2) years supervisory experience in a similar position is preferred

Bi-lingual preferred

Benefits

Paid Time Off

Paid Holidays

401(k) Matching

Health Insurance

Vision Insurance

Life Insurance

Health Savings Account

Tuition Reimbursement

Employee Discount

Reduced Tuition Rates

Disability Insurance

Employee Assistance Program

401(k)

Pet Insurance

Dental Insurance

Paid Training

Flexible Spending Account

Company

The GEO Group, Inc.

Glassdoor2.8

Global Leader in Evidence-Based Rehabilitation The GEO Group is committed to providing leading, evidence-based rehabilitation programs to individuals while in-custody and post-release into the community through the "GEO Continuum of CareTM." GEO's diversified services platform provides unique capabilities for the delivery of educational and vocational programs, cognitive behavioral and substance abuse treatment, and faith-based services across the entire corrections spectrum.

Founded in 1984

Boca Raton, Florida, USA

10001+ employees