Apply on Employer Site

The Dollywood Company · 2 months ago

2026 Rooms Division Internship - Dollywood DreamMore Resort and Heartsong Lodge & Resort

Mountain City, TN

Internship

Onsite

Intern

Start in 2026

The Dollywood Company is a leader in creating memorable experiences at Dollywood Parks & Resorts. They are seeking a Rooms Division Intern to support guest operations across various departments while gaining practical experience in a dynamic resort environment.

Amusement Park and ArcadeHospitalityResorts

Responsibilities

Attend Leadership development classes

Attend weekly intern meetings to discuss jobs of the week and learn about the different functions of a resort

Answer phones, relay messages, greet visitors with a high level of professionalism

Establish and maintain relationships with the current Operations Team in addition to different resort teams

Train and work in below sections of internship:

Housekeeping - To properly clean and supply all assigned guest rooms and other areas as designed. Assist with preparation for daily work assignments and team success

House Attendant - Responsible to clean and supply all assigned areas, including room attendant carts, storage rooms, and public areas. Provide support to the housekeeping department by running supplies as needed to housekeeping and guests upon request. Maintain all floors in a clean and safe manner

Public Space Attendant - To ensure the cleanliness of all public areas including restrooms, corridors, lobby, game-room and hotel offices

Room Inspector - Responsible for the inspection of all areas in a unit and public spaces as assigned. Other responsibilities include the proper inspection of all linens and amenities for the unit, assistance with weekly, monthly inventory and dispatch duties

Laundry- Exposed to basic operation of off-site laundry, processing 307 rooms of linen, food and beverage linen and pool towels. Also understand basic PAR levels needed to effectively maintain linen flow

Front Desk Host - Assist Resort guests with any needs or questions that arise during check-in and check-out while providing a personalized and excellent customer service. Efficient and courteous operation of all front desk duties and responsibilities, adhere to company policy and procedures

Bell and Valet Attendant - Assist guests with a variety of needs during their stay. To provide optimal standards of service and hospitality through anticipating and fulfilling all guests’ needs in relation to transportation operations

Ticket Sales Host - This position exists to greet Guests and initiate friendly interaction while providing the Guest with a high level of service excellence and information about tickets and the park which exceeds expectations

Participate in shadowing opportunity with upper-level management

Maintain a high level of professionalism and confidentiality at all times

Qualification

Customer serviceHousekeeping operationsFront desk operationsMicrosoft applicationsTeam collaborationEffective communicationProblem-solvingConflict managementInterpersonal skills

Required

Required 3.00 GPA

Must be a student entering their third year (at the least) at a university or educational institution

Must currently be enrolled in a related college degree program that will allow the above experience to count as an internship for credit or is relevant to the internship

Must have proficient to advanced level of experience with common office software and applications, including Microsoft applications and internet browsers

High school diploma or equivalent

Must be at least 18 years of age

Must be able to successfully pass a background check and drug screen

Must be self-motivated and disciplined

Able to project Dollywood's image by being genuinely friendly and caring and by taking pride in their work

Must be able to prioritize and complete work assignments on a timely basis

Must maintain strict confidentiality and judgment regarding privileged information

Must display and live out Lead with Love qualities by being: patient, kind, humble, respectful, selfless, forgiving, honest, and committed

Must be willing to constantly /improve

Must have professional appearance with good personal hygiene

Must promote and support a 'team' work environment by cooperating and helping co-workers

Must adapt to changes easily

Must tolerate a fast-paced, hectic environment

Must show appreciation to others

Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines

Must be able to utilize effective communication, problem-solving, conflict management, and interpersonal skills

Must be able to utilize flex leadership and empowerment skills

Able to work collaboratively with other leaders, departments, and properties for best practices and decisions

Able to smile and make eye contact to make a friendly impression when greeting guests, vendors, and other employees

Must have manual dexterity necessary to complete all job duties

Able to sit and/or stand for long/short periods

Able to maintain good personal hygiene

Able to get along with other employees to work out problems and resolve conflicts

Able to comprehend instructions and retain information

Able to maintain dependable work attendance and flexibility with assigned work schedules, including any required overtime, evenings, weekends, and holidays

Able to tolerate a fast-paced, hectic environment

Able to be flexible to handle frequent changes in priorities

Able to prioritize tasks and complete assignments on time

Able to operate/drive a company vehicle with a valid driver's license and state requires auto insurance

Able to work outdoors

Able to add, subtract, multiply, and divide

Able to lift up to 40 pounds