Apply on Employer Site

Arbin Instruments · 3 months ago

Application Engineer (Electrical)

College Station, TX

Full-time

Onsite

New Grad, Entry Level

$60K/yr - $80K/yr

0+ years exp

Arbin Instruments is a company that provides technical support to its customers. The Application Engineer (Electrical) role focuses on resolving customer issues, providing technical expertise, and ensuring a strong relationship between customers and the company throughout the sales and post-sales process.

ElectronicsManufacturing

No H1B

Responsibilities

Conduct engineering Test

Product repair

Answer phone calls/Emails from Customers

Analyze the customer’s issue and find solutions to fix it

Provide online training/troubleshooting service

Perform onsite service (Calibration, Troubleshoot, Repair)

Write engineering documents

Collect customer feedback and open issues, and relay these issues to the R&D team

Support the customer throughout the sales and post-sales process

Reproduce reported issue/bug

Verify new feature/new fix

Evaluate system limitations/performance during different scenarios

Perform specific tests per customer’s needs

Troubleshoot product

Diagnose defective boards

Arbin product circuit analysis and performance improvement

Components soldering

Answer incoming phone calls/emails, summarize customers’ questions and feedback

Collect necessary files/data from the customer, analyze the root cause of any issue reported, and find a solution to fix it. Escalated to the engineering team as necessary

Use phone call or remote access software to expedite the troubleshooting process and provide online, real-time training/instruction

Perform on-site service, including but not limited to system setup, system calibration, troubleshooting, and customer training

Internal documents include, but not limited to: Modules assembly/testing instruction, Modules troubleshoot procedure, Module/Product/Feature Introduction, Engineering test report

External documents include, but are not limited to: Product white paper （technical introduction）, Product General Introduction, Product Specification sheet

Collect feedback through phone calls, emails, and visits. Summarize and document it for further discussion

Qualification

Electrical Engineering knowledgeCircuit analysisAnalog circuit theoryDigital circuit theoryElectronic components solderingUse of multimetersUse of oscilloscopeTechnical document writingHandle multiple tasksComputer networksCommunication skillsLearning ability