Heartbeat Health · 2 months ago
Senior Client Success Manager
United States
Full-time
Remote
Senior Level
6+ years expHeartbeat Health is the leading virtual-first cardiovascular care company in the country, providing patients with convenient, high-quality heart care. As a Senior Client Success Manager, you will lead key client relationships, ensuring customer satisfaction and driving measurable outcomes through collaboration with internal teams and mentoring of team members.
Health CareHealth DiagnosticsMedicalmHealthTelehealth
Responsibilities
Act as a senior point of contact and trusted advisor for key clients, overseeing complex issues, escalations, and strategic account planning
Lead client business reviews, performance discussions, and success planning to ensure goals are met and exceeded
Partner closely with internal teams to design and deliver high-impact solutions that drive measurable results and customer satisfaction
Track and analyze key performance metrics to identify opportunities for workflow optimization and improved patient and client experiences
Gather and synthesize client and product feedback to inform internal roadmaps and strategic initiatives
Design and implement process improvements that increase efficiency, scalability, and client retention
Mentor Client Success team members, fostering a culture of accountability, innovation, and continuous improvement
Collaborate with leadership on departmental goals, forecasting, and resourcing to support company growth
Qualification
Required
6–8 years of experience in Client Success, Account Management, or a related client-facing function, ideally within a fast-growing or digital health environment
Proven success managing complex client relationships and driving strategic initiatives that improve outcomes and retention
Strong leadership skills with experience mentoring or managing team members
Exceptional communication skills- verbal, written, and interpersonal, with the ability to influence at all levels
Highly organized with a track record of managing multiple priorities and delivering results in dynamic, fast-paced environments
Analytical thinker with a creative approach to problem-solving and process design
Bachelor's degree or equivalent required
Preferred
Master's degree a plus
Sense of humor and collaborative spirit a must
Company
Heartbeat Health
Heartbeat Health is a digital health company that utilizes technology to improve cardiovascular disease prevention and management.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$53.5MKey Investors
Cressey & CompanyEcho Health VenturesKindred Ventures
2024-07-09Series C· $25M
2021-05-10Series B· $20M
2020-03-12Series A· $8.2M
Leadership Team
Jeffrey Wessler
Cardiologist, Founder, CEO
Recent News
2025-09-23
Company data provided by crunchbase