PermitFlow · 2 months ago
Enterprise Account Manager
New York, NY
Full-time
Hybrid
Senior Level, Lead/Staff
$180K/yr - $230K/yr
8+ years expPermitFlow is redefining how America builds through applied AI technology for the construction industry. The Enterprise Account Manager will lead complex enterprise relationships, driving adoption and expansion while ensuring customer success across multi-brand accounts.
Artificial Intelligence (AI)ConstructionEnterprise SoftwareSoftware
Responsibilities
Own strategic relationships and a $5m+ book with enterprise customers, acting as the primary point of contact for executive, operational, and field stakeholders
Partner with the CEO and VP of Sales to bring order to a new function—uncovering best practices, running experiments, and building a scalable motion for the Account Management team
Lead customer success and expansion efforts across multiple divisions, brands, and geographies
Develop and execute account plans to drive adoption, utilization, and renewals
Identify upsell and cross-sell opportunities by deeply understanding customer goals, workflows, and growth plans
Partner with Sales, Solutions, Product, and CS to ensure seamless onboarding, deployment, and long-term success
Lead QBRs and executive reviews showcasing ROI, performance, and growth opportunities
Forecast renewals, track expansion pipelines, and maintain accurate account health metrics
Serve as a trusted advisor to customers—translating PermitFlow’s platform capabilities into operational and financial value
Provide structured customer feedback to Product and GTM teams to inform roadmap and strategy
Qualification
Required
8+ years of experience managing complex enterprise relationships with multi-stakeholder accounts
Proven ability to build trust and executive alignment with senior corporate executives and field-level and regional GMs
Excellent at navigating uncertainty with perseverance, hustle, and a bias for action
Skilled at navigating pilots, rollouts, and multi-brand growth within large or PE-backed platforms
Can quantify business impact, build executive decks, and connect value to metrics
Excited to join a fast-scaling startup in build mode—creating the systems, processes, and culture that define our enterprise customer motion
Energized by changing how construction gets built and bringing technology to one of the world's largest and most complex industries
Preferred
Background in construction-tech, PropTech, or Field Service software a nice-to-have
Familiarity with home-services contractors or builders a plus
Benefits
Comprehensive medical, dental, and vision coverage
Flexible PTO and paid family leave
Home office & equipment stipend
Hybrid NYC office culture (3 days in-office/week) with direct access to leadership
In-Office Lunch & Dinner Provided
Company
PermitFlow
PermitFlow is a construction permitting software that simplifies the permit preparation and submission process.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$90.5MKey Investors
AccelKleiner PerkinsInitialized Capital
2025-12-02Series B· $54M
2024-02-21Series A· $31M
2023-05-08Seed· $5.5M
Leadership Team
Samuel Lam
Co-Founder & CTO
Recent News
2026-01-16
2026-01-08
2025-12-11
Company data provided by crunchbase