DSV - Global Transport and Logistics · 2 weeks ago
Customer Service Representative (Olive Branch, MS)
Olive Branch, MS
Full-time
Onsite
Entry Level
1+ years expDSV - Global Transport and Logistics is a leading company in the transport and logistics sector, seeking a Customer Service Representative. The role involves delivering exceptional service to clients, managing order processing, and maintaining accurate documentation to support the efficient operation of the site.
Freight ServiceInsuranceLogisticsSupply Chain ManagementTransportationWarehousing
Responsibilities
Process and input all customer orders
Running and printing shipments from WMS
Run stock reports to check for product availability
Generate all related paperwork and necessary information required for customer work orders
Checking all orders for special requests
Expediting any order as necessary, trace orders as required and notify customer of any activity concerning their merchandise
Follow up with other departments to ensure the service standards are being met
Assure proper invoicing of accounts by verifying customers as required
Handles returned merchandise in an efficient manner and assure proper credit is given to the customer
Maintain a good working relationship with customers by responding to all inquiries and complaints concerning work-orders, invoicing, shipments, inventory management, including any signs of customer dissatisfaction
Act as a liaison between the warehouse and the customer in administration of accounts and between the office and customer regarding invoicing and credit changes
Ensure the accuracy of all receiving and shipping documents
Gather and maintain all data and records relative to shipping and receiving activities
Assure that receiving counts match packing lists and purchase orders and that shipping count match picking documents
Prepare any reports concerning customer service as required by supervisors
Assist in resolving any discrepancies
Operate the computer terminal in a proficient manner
Enter and verify data regarding customer orders, shipments, receipts, physical inventories, adjustments, etc., in an accurate and timely fashion
Oversee all paperwork associated with orders and maintain the corresponding files
Answer phone calls and operates various types of office machines and computers necessary to perform duties
Greet customers and visitors to the office
Effectively correspond with customers as required
Answer incoming telephone calls in a cheerful, courteous, and timely manner
Promptly route each call to the proper party, taking messages when necessary
Assist callers with general information and inquires
Direct visitors to appropriate department
Assist drivers at check in window various times though out the day
CSR’s may be expected to cross train in other administrative staff functions to support the site and contribute to associate development
Work overtime as dictated by business whether mandatory or voluntary
Qualification
Required
Must have a high school diploma or general education degree (GED)
1 year experience in Customer Service-related capacity
Must be able to work in unregulated temperatures within the warehouse during the warmer and colder months can range from mild to moderate
Company
DSV - Global Transport and Logistics
At DSV, we keep supply chains flowing in a world of change.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$6.02B2024-10-04Post Ipo Equity· $5.49B
2024-06-26Post Ipo Debt· $534.02M
2002-06-28IPO
Leadership Team
Irene Hill
Chief Executive Officer
Angie Hornik
Human Resources Business Partner
Recent News
2025-12-18
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