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CommUnityCare Health Centers · 2 months ago

Epic Access & Revenue Cycle Analyst Supervisor

US-TX-Austin

Full-time

Onsite

Mid, Senior Level

4+ years exp

CommUnityCare Health Centers is seeking an Epic Application Analyst Supervisor to lead and manage the Epic Application Analyst team focused on Access & Revenue Cycle Applications. The role involves providing leadership, resolving issues, overseeing team processes, and ensuring effective collaboration with integrated Epic third-party vendors.

DentalHealth CareHospitalMedical

Responsibilities

Directly supervise staff, including overseeing and participating in team processes, assigning, and prioritizing work, setting employee goals, reviewing team performance metrics and completing performance reviews

Analyze problems related to systems and applications and develop solution-focused recommendations

Perform vendor management and oversight as needed

Utilize standardized department tools/software systems to plan task/projects and monitor progress toward milestones and deadlines, reassigning resources when necessary to meet organizational objectives

Perform analysis of new and existing software systems and applications

Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning

Ensure all new application developments or upgrades are communicated to the training team, collaborating on training plans when necessary

Manage advanced support for integrated Epic third party vendor and applications, coordinating efforts with User Support and other IT staff as needed

Can work outside of standard business hours

Manage implementation of new Epic related initiatives and ensure coordination of strategy and initiatives

Adheres to all local, state, and federal regulations

Builds and maintains a superior departmental support team serving all employees in a manner that is consistent with the company’s Core Beliefs

Leads complex organizational change efforts

Selects personnel for hire and promotion; takes appropriate actions regarding counseling, disciplinary actions, demotion, and termination

Directs, supports, and coaches direct reports

Responds proactively to employee needs and concerns

Develops 'experts' and 'expertise' throughout the department and seeks employee input

Facilitates consensus among divergent groups

Minimizes staff turnover

Acknowledges and rewards employees’ strengths and accomplishments

Evaluates assigned staff performance and competency, providing direct feedback

Assesses learning needs, develops competency plans and provides opportunities for learning

Qualification

Epic certificationHealthcare IT experienceElectronic Health Record SystemSystems analysisEMR systems experienceAgile methodologiesPeople managementProblem-solvingCollaborationCommunication

Required

Bachelor's degree in Business, Clinical Science, Computer Science OR high school diploma and 4 years of analyst experience with a minimum of 2 years of supervisory experience

2 years of supervisory experience. Successful completion of Central Health's Emerging Leader Program (for internal candidates only) may substitute up to 2 years of supervisory experience

3 years of experience in Healthcare or Health IT

3 years of Electronic Health Record System experience

4 years of experience with systems and application analysis

FQHC and/or Healthcare background 4 years of experience with systems and applications analysis

Epic certification/accreditation required within 6 months of hire

Preferred

4 years of experience with industry standard EMR systems. Experience working with healthcare-related business, finance, operations and clinical systems

Experience working on a team utilizing Agile, Waterfall, or Six Sigma methodologies

Experience with software development life cycle including writing requirements, performing QA, and doing relevant development/template work

Experience supporting an Electronic Health Record System

Clinical experience

Knowledge of Medical terminology

Epic experience