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Maddox Industrial Transformer · 1 month ago

Technical Support Engineer, Business Systems

Battle Ground, WA

Full-time

Onsite

Mid, Senior Level

$70K/yr - $100K/yr

Maddox Industrial Transformer is the nation's leading provider of electrical transformers to the commercial and industrial market. They are seeking a Technical Support Engineer to support the technology experience of employees and partners, primarily focusing on their ERP system, Odoo, while also providing support for other business systems.

CommercialIndustrialMachinery Manufacturing

Responsibilities

Supporting the technology experience of Maddox employees and partners within Odoo, our open-source, self-hosted, and fully-customizable ERP

Providing friendly support for other Maddox systems, especially those with data that tie into the ERP

Developing and internalizing a deep knowledge of our ERP implementation and the significance of the work that happens there and in adjacent systems

Responding to internal user support requests with the posture of a first-class customer success agent and resolving issues in a timely manner

Providing users with access to systems

Investigating and troubleshooting software and hardware failures

Coordinating with external support and development partners

Solving both documented and novel problems that arise within our business systems

Helping ensure critical initiatives are well-represented in our ERP roadmap

Proactively ensuring that Maddox team members are able to perform to the best of their ability within our business systems

Helping stakeholders identify opportunities for optimization

Coordinating change management in order to enable that success

Seeing access control and segregation-of-duties initiatives through to completion

Qualification

Odoo ERPBusiness systems supportTechnical troubleshootingVendor relationship managementSystems thinkingCustomer communicationProactive self-starterProblem-solving

Required

Current professional experience is required

Experience in administering and supporting business systems adjacent to enterprise resource planning is required

ERP platform administration/support is a huge plus

You excel at delivering clear, timely communication via phone, email, and chat, with a keen eye for detail and a focused approach

You enjoy and are adept at engaging with customers of all technical backgrounds

You have a history of skillfully managing external vendor relationships to get tangible results that are aligned with key company objectives

Your ability to 'read the room' ensures you provide the necessary balance of friendly courtesy and professionalism in interactions with employees and vendors at every level

Your work style prioritizes collective success over solo or 'hero' efforts

You exercise strong systems thinking, and you're a proactive self-starter

You're comfortable and capable of triaging, researching, and resolving complex business problems across multiple contexts, including enterprise resource planning (ERP) environments

You have a strong technical background, and as a fast learner, you quickly adapt to new technologies and user/business contexts

Benefits

3 Weeks Paid Time Off (PTO) (and an additional week for managers, and an additional week after 5 years)

Health & Wellness: Can be taken as traditional insurance, or as cash in lieu of benefits. Benefit amounts vary based on age, family status, and eligibility, but as an example, in most circumstances, an employee with a spouse and 3 kids, would be eligible for $19,200 / year or more

Paid paternity/maternity leave

401k with 100% match up to 8% of wages

Paid holidays, marriage and family gifts to celebrate significant life events, and other reimbursements and voluntary benefits and coverages (such as Vision, Dental, Short Term Disability, Additional Life Insurance, Accident, etc), as eligible