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Capital One · 2 months ago

Senior Manager, Chief of Staff - Operational Planning & Organizational Health Lead (Business Cards & Payments)

McLean, VA

Full-time

Onsite

Senior Level

$193K/yr - $220K/yr

5+ years exp

Capital One is committed to fueling the entrepreneurial spirit of America's business owners, offering products and services to support their growth. They are seeking a Senior Manager, Chief of Staff to lead operational planning and organizational health initiatives within the Business Cards & Payments organization, collaborating with senior leaders to ensure initiatives are effectively resourced and aligned with customer needs.

BankingCredit CardsFinanceFinancial Services

Comp. & Benefits

No H1B

Responsibilities

Play a critical role in defining our operating model transformation

Own our performance reporting cadence and structure

Develop and implement our Annual Planning process

Support BC&P’s senior leadership team with monitoring the health and status of our key Initiatives

Ensure our top Initiatives are properly resourced by our Card and Enterprise platform stakeholders

Lead moderate to large sized teams on high-priority initiatives and work streams that span across Business Cards and Payments and Capital One

Qualification

Process ManagementAgile DeliveryProject ManagementStrategic PlanningCommunication SkillsChange ManagementTeam LeadershipCollaborationOrganizational SkillsSelf-Motivated

Required

Bachelor's degree or military experience

At least 5 years of experience in Project Management, Process Management, or Agile Delivery

At least 3 years of experience working with senior stakeholders across different business functions

At least 3 years of experience writing communications and presentations for leadership and non-leadership audiences

At least 3 years of people leadership experience

Proven ability to build strong, trusted relationships and operate in an influential manner with executives to assist in driving the transformation agenda

Highly collaborative; has excellent communication skills which are essential for interacting and communicating with key stakeholders to manage, inform and influence outcomes

In partnership with key stakeholders, lead the development and implementation of short and long term strategic programs for BC&P associates

Strong project management and organizational skills, with an understanding of, and appreciation for, how exceptional associate experience can drive business results

Highly-motivated, self-starter who can work autonomously and can independently take initiative

Proven ability to lead moderate sized cross functional teams to drive complex projects and programs by providing strategic direction

An energetic, creative and fun-loving personality that fosters an environment built upon trust, collaboration, and belonging

Known as a true changemaker who pushes the boundaries and is constantly thinking 'it could be better if'

Impeccable judgment and ability to balance the needs of the organization, leaders and associates

Strong forward lean; proactively anticipates business needs, manages stakeholder expectations, and operates exceptionally in gray space

Proven ability to influence leaders, think creatively, participate fully and work collaboratively to develop and execute strategies, solutions and experiences

Demonstrate strong communications proficiency, including across teams and organizations, and have experience utilizing verbal and written communication skills along with presentation skills

Have the ability to multitask with simultaneous projects and initiatives, while demonstrating urgency, prioritization, and ownership to drive issues to completion

Possess excellent organizational skills and the ability to be goal/execution-oriented

Be able to react seamlessly to change in priorities and delivery focus

Be self-motivated

Be capable of balancing strategy and tactical delivery

Execute a strategic approach to all things, especially process and operations