Docusign · 2 weeks ago
Principal Product Manager, AI Support Transformation
San Francisco, CA
Full-time
Hybrid
Lead/Staff
$203K/yr - $328K/yr
15+ years expDocusign is a leading company in the e-signature and contract lifecycle management space, looking for a Principal Product Manager to lead their AI Support Transformation efforts. The role entails defining and executing the AI Transformation Playbook, partnering across various departments to enhance enterprise support through Generative AI and automation.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
Responsibilities
Partner in the design and scaling of LLM-powered and agentic AI systems for enterprise support transformation
Build and operationalize Docusign’s AI Transformation Playbook to drive AI adoption across support domains
Partner with engineering, data, and operations to define architecture, data integration, and governance frameworks
Deliver measurable improvements in automation rate, resolution time, service quality, and employee experience
Ensure responsible AI practices in collaboration with Security, Legal, and Compliance
Champion an experimentation-driven culture accelerating safe, scalable AI use across the enterprise
Establish a company-wide AI-driven support model transforming business operations
Enable autonomous resolution for most support and productivity flows
Deliver smarter, faster, and personalized support interactions and 'wow' experience
Achieve measurable gains in efficiency, satisfaction, and cost optimization
Qualification
Required
15+ years of experience, including product management in technology-driven environments
Experience AI/ML products, LLMs, and enterprise automation
Experience with AI-driven workflows and SaaS ecosystems
Preferred
Strong cross-functional leadership and stakeholder management
Deep expertise in Generative AI, agentic systems, and LLM orchestration
Experience with RAG, prompt engineering, and AI platform integration
Knowledge of AI governance and compliance frameworks
Proven track record transforming enterprise support or business operations through AI
Advanced degree in Computer Science, AI, or related field
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
H1B Sponsorship
Docusign has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (361)
2024 (337)
2023 (236)
2022 (249)
2021 (236)
2020 (115)
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-07
2025-12-19
Company data provided by crunchbase