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REMPREX, INC · 2 weeks ago

Night Client Service Associate (10:00 PM- 6:30 AM)

Lisle, IL

Full-time

Onsite

New Grad, Entry Level

REMPREX, INC is a company that specializes in the operation, support, and engineering of intermodal terminals and ports nationwide. They are seeking a Night Client Service Associate who will perform customer transactions and ensure safe, efficient, and customer-oriented service at REMPREX Headquarters. The role involves processing client transactions, adapting to a fast-paced environment, and utilizing various technology platforms to enhance customer experience.

Cyber SecurityInformation TechnologySecurity

Responsibilities

Provide service to clients utilizing audio/video communication technology

Process client transactions via any mode necessary

Accurately and efficiently process transactions to maintain safety, security, and compliance within the Intermodal terminal

Pay close attention to detail while managing associate console duties

Adapt to constant change in a fast-paced call center environment

Quickly learn, adapt and stay abreast of existing and new technologies

Other duties and responsibilities as assigned

Qualification

Customer serviceMicrosoft OfficeAudio/video communicationProblem-solvingTeam collaborationAttention to detailTime managementAdaptability

Required

High School diploma or equivalent

Ability to adapt to rapidly changing customer requests and requirements, seasonal variances in workload, and industry needs and requirements

Organization skills with strong attention to detail and the high levels of professionalism

Exceptional time management and multi-tasking skills with the ability to effectively analyze and solve problems

Strong verbal communication skills, enabling effective collaboration with team members and clients

Demonstrated ability to collaborate effectively within a team environment, fostering positive relationships with colleagues and stakeholders

Ability to engage with team members and clients with compassion, fostering a supportive atmosphere that values diverse perspectives

Proficiency in Microsoft Office applications and a proven interest in technology and innovation, with a willingness to learn new tools and methodologies

Flexibility in scheduling to allow for extended or adjusted hours as necessary to meet business demands

The ability and desire to work in an office environment that requires long periods of sitting and viewing computer screens

Willingness and commitment to REMPREX and Client rules and regulations

Ability to pass training and maintain credentials as required by Client

Preferred

Associate degree in a related field

Previous customer service or call center experience

Benefits

Comprehensive Medical, Dental, Vision & Prescription Drug Coverage

Flexible Spending Accounts.

401(k)

Vacation, Sick & Paid Holidays

Leaves of Absence

Employee Assistance Program

Employer-Paid Life & AD&D Insurance

Employer-Paid Short & Long-Term Disability

Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance

Tuition Reimbursement

Employee Referral Program

Opportunities to Learn & Grow Your Career

Hybrid Work Schedules

A Diverse & Inclusive Company Culture that offers genuine teamwork

Company

REMPREX, INC

REMPREX can take your organization into the future through a wide array of services that leverage data insights, human-assisted technology, and decades of first-hand experience in intermodal operations.

Founded in 2006