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University of Maryland Eastern Shore · 2 months ago

IT Support Associate - Classroom Technology-1

University of Maryland Eastern Shore

Full-time

Onsite

Entry Level

$50K/yr - $65K/yr

2+ years exp

The University of Maryland Eastern Shore (UMES) is seeking an IT Support Associate for their Department of Information Technology. This role involves supporting the installation, maintenance, and operation of instructional technologies in classrooms and labs, ensuring technology resources effectively support the university’s teaching and event needs.

EducationHigher EducationUniversities

No H1B

Responsibilities

Install, configure, and maintain classroom audiovisual (AV) and computer systems, including projectors, flat-panel displays, control systems, microphones, speakers, document cameras, and other instructional equipment

Assist faculty and staff with setup and operation of instructional technology and video conferencing tools (e.g., Zoom, Microsoft Teams)

Perform routine maintenance and preventative inspections on classroom and lab equipment to ensure proper functionality

Document classroom configurations, maintenance schedules, and support requests using university ticketing systems. Maintain inventory of classroom technology equipment and parts

Assist with planning and implementation of classroom technology upgrades and new installations in collaboration with IT leadership and external vendors

Provide basic training and demonstrations for faculty and staff on the use of classroom and instructional technologies

Performs other related duties as assigned

Qualification

AV systems knowledgeTroubleshooting skillsWindowsMacOSUser support experienceCustomer service skillsCommunication skillsTeam collaboration

Required

High School Diploma or GED

Two years with the types of hardware and software to be supported, one year of which included user support, user training, and/or programming

General knowledge of two applicable software products; of applicable computers and peripherals

Skill in configuring computer hardware and software; to analytically design program logic or solve technical problems; in operating supported computers and peripherals

Ability to communicate effectively both orally and in writing; to work effectively with clients

Working knowledge of AV systems and components including projectors, displays, microphones, speakers, and control systems (e.g., Crestron, Extron)

Familiarity with Windows and macOS platforms

Strong troubleshooting and diagnostic skills for both hardware and software issues

Excellent communication, interpersonal, and customer service skills

Ability to manage multiple tasks, prioritize effectively, and respond quickly to classroom support requests

Ability to work independently and as part of a collaborative team

Preferred

Two years directly related experience providing classroom, AV or IT Support

Benefits

Health benefits (medical, prescription, dental, flexible spending accounts)

Retirement (State or Optional Retirement Plan with Fidelity or TIAA)

Supplemental Retirement Accounts (TIAA, Fidelity, or MSRP-Nationwide) with $600 annual state match

Life Insurance (state sponsored MetLife, USM sponsored MetLife Plan, life insurance and long-term disability insurance)

Tuition Remission

Employee Assistance Program

Paid holidays

Paid leave (Non-exempt positions start at 11 days annual per year, sick leave 15 days per year, personal leave 3 days per year)

Overtime, shift-differential and on-call pay

Company

University of Maryland Eastern Shore

The University of Maryland Eastern Shore offers an impressive array of accredited degree programs that blend a time-honored curriculum with instruction in contemporary fields such as aviation science, construction management, criminal justice, engineering, hospitality management and allied health.

Founded in 1886

Princess Anne, Maryland, USA

1001-5000 employees