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Empire State University · 2 weeks ago

Application Support and Integration Analyst

New York, United States

Full-time

Hybrid

Entry, Mid Level

$60K/yr - $65K/yr

2+ years exp

Empire State University is seeking a highly motivated and detail-oriented Application Support and Integration Analyst to join their Information Technology team. This role involves integrating new third-party applications with existing systems and providing critical support for the administration and maintenance of enterprise systems.

Higher Education

No H1B

Responsibilities

Automating or leading the automation of processes, creating third party system integrations

Provide system administration and break/fix support for enterprise systems, including Banner, Banner Document Management, Argos, and Laserfiche

Assist in evaluating and implementing new tools, integrations, and system enhancements

Monitor, maintain, and troubleshoot application performance and system availability

Support Oracle SQL programs, PL/SQL scripts and some Linux server issues

Perform user account management, permissions updates, and workflow configurations across supported systems

Plan, test, and implement system patching in alignment with IT best practices

Coordinate and execute updates, fixes, and upgrades within defined maintenance windows

Follow established change management procedures to ensure stability, documentation, and communication of system changes

Diagnose and resolve problems in the maintenance and support of administrative applications

Maintain technical documentation, including system configuration, processes, and reporting standards

Provide training and end-user support to staff and faculty as needed

Qualification

API integrationsOracle SQLBanner administrationLinux/UnixData analysisITIL knowledgeProblem-solvingCommunication skillsOrganizational skills

Required

Associate degree from a regionally accredited college or university and a minimum of 2 years' applicable programming experience; OR a minimum of 5 years' applicable programming experience

Experience building and utilizing API integrations and RESTful web services

Hands-on experience administering enterprise systems such as Banner, Argos, Laserfiche, or comparable platforms

Experience in writing queries and programs in Oracle SQL/SQL environment

Strong troubleshooting and problem-solving skills for both application and system-level issues

Experience in report writing and data analysis (Argos or similar reporting tools)

Experience with system patching and change management practices

Excellent communication skills, with the ability to explain technical concepts to non-technical audiences

Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment