Apply on Employer Site

EōS Fitness · 1 day ago

District Operations Manager

Salt Lake City, Utah, United States

Full-time

Onsite

Mid, Senior Level

$80K/yr - $91K/yr

5+ years exp

EōS Fitness is a motivating company focused on creating loyal, lifelong fans and exercise practitioners. The District Operations Manager is responsible for overseeing the Service team and supporting day-to-day Operations tasks, including people leadership, recruiting, and ensuring a positive experience for members and staff.

FitnessHealth CareTravel

Responsibilities

Ensure all gym locations operate efficiently and effectively, adhering to company policies and standards

Recruit, train, and develop gym managers and staff to maintain a high-performance team

Exhibit leadership by prioritizing tasks, coaching for performance, communicating effectively, and conducting business analysis

Lead CPR certification sessions, adherent to organizational guidelines and responsible all CPR records for the district

The ability to deliver comprehensive and engaging hands-on training for adult learners providing real time support and feedback

Promote a positive member experience by ensuring high standards of service, cleanliness, and facility maintenance

Analyze key performance indicators (KPIs) to assess and improve operational effectiveness and drive growth, i.e. Medallia

Ensure compliance with health and safety regulations, as well as company policies, procedures, and industry standards

Address and resolve any operational issues, member complaints, or staff concerns promptly and effectively

Foster a collaborative environment among gym managers and staff to share best practices and drive continuous improvement

Build relationships within the community to enhance brand visibility and attract new members

Qualification

Multi-unit managementCustomer serviceLeadership experienceMS Office skillsCommunication skillsRelationship buildingOrganizational skillsCPR certificationTraining experienceProblem solvingTime management

Required

Minimum of 5 years of Customer Service experience

Minimum of 3 years of management/leadership experience

Minimum of 1 year of multi-unit management, the District Operations Manager may oversee 4-6 locations depending on the market

Previous experience delivering excellent customer service and training

Strong communication skills, both verbally and in writing, for interacting with employees, management, and vendors, i.e., calm, professional, and empathetic to all levels of management, employees, customers, and vendors

Excellent relationship building and influencing skills with people at all levels and in all functions

Strong detail orientation; systematic and thorough approach to problem solving; and good time management, organizational, and record-keeping skills

Excellent MS Office skills, particularly Excel

Must successfully pass background check

Must Obtain a CPR and Trainer certification within the first 30 days of employment

Must have a valid Driver's License

Must be able to maintain clean motor vehicle record throughout employment

Must have reliable transportation to and from multiple job locations

Ability to work in a gym setting; move about club floors and rooms; communicate with employees, members, and the public

Ability to access and operate the Company computer system including preparing documents, entering data into computer system, read reports from a computer data base or email system

Ability to bend routinely and repetitively to lift more than 40 lbs