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Gwinnett County Government · 3 hours ago

Senior IT Systems Administrator

Gwinnett County, GA

Full-time

Hybrid

Senior Level

5+ years exp

Gwinnett County Government is an award-winning employer committed to investing in its employees. They are seeking a Senior IT Systems Administrator to administer and maintain mission-critical public safety applications and systems, ensuring high availability, performance, and compliance with security standards while leading technical projects across multi-agency environments.

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Responsibilities

Lead the administration, maintenance, and optimization of critical public safety applications and systems (CAD, RMS, Mobile, and related platforms). Ensure high availability, performance, and compliance with CJIS and county security standards

Manage and execute technical projects, including system upgrades, interface integrations, and application deployments. Collaborate with vendors, internal IT teams, and public safety agencies to deliver reliable solutions on time and within scope

Proactively monitor server, application, and service health. Diagnose and resolve complex technical issues impacting Police, Fire, Sheriff, Corrections, and other agencies. Provide Tier 3 support and lead root-cause analysis to minimize downtime

Develop and maintain technical documentation, SOPs, and change management records. Ensure systems meet audit, CJIS, and county compliance requirements. Identify opportunities for process automation, efficiency gains, and cost savings

Provide Tier 3 support, troubleshooting and resolving complex issues escalated from IT staff and agency personnel. Ensure compliance with CJIS, county security policies, and audit requirements through proper configuration management and documentation

Develop and maintain SOPs, technical documentation, and change records to support knowledge transfer, continuity, and accountability

Collaborate with vendors, IT divisions, and public safety stakeholders to implement solutions, coordinate testing, and validate system changes

Automate and streamline routine processes such as monitoring, reporting, and deployments to improve efficiency and reduce downtime

Support data integrity and interoperability by validating information flowing across CAD, RMS, Mobile, Jail Management, Warrant, and other integrated systems

Mentor and guide junior staff by providing technical expertise, reviewing work, and promoting professional growth within the Public Safety Solutions team

Qualification

Systems AdministrationProject ManagementTechnical DocumentationCJIS CompliancePublic Safety ApplicationsTechnical SupportProcess AutomationIncident ResponseTroubleshootingContinuous ImprovementVendor CoordinationChange ManagementRoot-Cause AnalysisSOP DevelopmentData IntegrityInteroperabilityPerformance MonitoringTeam CollaborationMentoring

Required

Bachelor's Degree Computer Science, IT or in a related field

Five years of progressively responsible, professional level analyst and systems experience in a large scale Information Technology environment

An equivalent combination of education and experience sufficient to successfully perform the essential duties of the job such as those listed above will also be considered

Certifications in ITIL V4 Foundations, Microsoft Azure Fundamentals, CompTIA A+/Network+/Security+ preferred