Apply on Employer Site

Carolina Handling · 2 months ago

Field Service Technician/Mechanic

Rock Hill, SC

Full-time

Onsite

Entry, Mid Level

1+ years exp

Carolina Handling is one of the largest automation systems integrators in the world, specializing in providing turnkey solutions for warehouses and distribution centers. The Field Service Technician role involves servicing lift trucks and vehicles while interacting with customers to ensure satisfaction and maintaining equipment.

AutomotiveInformation Technology

Growth Opportunities

Responsibilities

Troubleshooting: You'll be responsible for identifying and diagnosing electro-mechanical problems with equipment, as well as performing installations and repairs as needed

Customer Interaction: You'll interact directly with customers to understand their concerns, recommend appropriate actions to resolve issues, and ensure complete satisfaction with the service provided

Professionalism: Maintaining a professional demeanor is essential. You'll represent the company positively, fostering goodwill with customers through superior customer service

Repair Work: You'll execute repairs efficiently and effectively, ensuring that analyzed situations are addressed promptly and professionally

Scheduled Maintenance: Performing scheduled maintenance tasks on equipment for contracted customers according to company policies and procedures, and proactively addressing any necessary repairs identified during maintenance checks

Inventory Management: Keeping track of parts and supplies inventory in your service van, ensuring that you have the necessary resources to complete repair and maintenance tasks

Van Maintenance: Ensuring the service van is properly maintained and stocked with necessary equipment and supplies

Safety Compliance: Adhering to customer safety and housekeeping guidelines when performing repairs at customer sites, prioritizing safety for both you and the customer

Perform any other duties as assigned or required to support the company's overall operations and objectives

Qualification

Mechanical SystemsElectrical SystemsHydraulic SystemsElectronic SystemsTroubleshootingCustomer ServiceEquipment OperationPhysical StaminaProblem-SolvingAttention to DetailTime Management

Required

All potential hires are subject to pre-employment checks which include but are not limited to background checks, drug screenings, and motor vehicle record checks

Must have and maintain a valid driver's license with a clean driving record

High school diploma or equivalent is required

1-3 years of equivalent combination of education, training, and experience in a related field such as maintenance, repair, or installation is preferred

You should possess a solid understanding of mechanical, electrical, hydraulics, and electronic systems

Ability to read schematics and technical manuals, which are essential for diagnosing and repairing equipment accurately

Benefits

Medical, Dental and Vision Insurance, Prescription Drug Plan.

Company-paid Disability, Life and AD&D Insurance; 401(k) plan with company match and profit sharing; Flexible Spending Accounts, Health Savings Account, and Dependent Care Account.

Critical Illness, Legal Services, Identity Theft Protection, and Pet Insurance.

Paid Time Off, Employee Assistance Program, Tuition Reimbursement, Milestone & Anniversary Gifts, Philanthropy/ Corporate Contributions, Associate Giving Fund, and Discount Programs.

Company-Provided Vehicle: Field technicians will receive a take-home Service Van, including fuel card and maintenance coverage, equipped with a wide range of tools, equipment, parts, and supplies.

Comprehensive Tool Kit: Each technician is equipped with a comprehensive tool kit containing all the essential tools, equipment and safety gear required for their specific role.

Annual Uniform & Boot Allowance

Growth and Development: Our comprehensive training programs, both in the classroom and in the shop, are designed to equip technicians with the skills and knowledge they need to excel in their roles and stay ahead in the ever-evolving industry.

Paid On the Job Training

Opportunity for Increased Income: With uncapped overtime hours, there's no limit to how much you can earn.

Career Growth and Advancement: With opportunities for internal mobility, mentorship programs, and leadership development initiatives, you can take your career to the next level with us.

Company-sponsored social events and team-building activities.

Employee recognition program