Pengate Handling Systems, Inc. · 1 day ago
Infrastructure Team Lead
York, PA
Full-time
Onsite
Senior Level
5+ years expPengate Handling Systems, Inc. is the premiere Raymond Solutions & Service Center in the Northeast, known for its cutting-edge innovation and quality service. The Infrastructure Team Lead is responsible for leading a team to deliver secure and efficient cloud-based infrastructure services, emphasizing Microsoft Azure and Intune, while ensuring optimal performance and driving innovation across the organization.
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Responsibilities
Collaborate with and mentor the Infrastructure team to ensure efficient support coverage and excellent customer service
Monitor and manage escalated Infrastructure tickets to ensure timely response and resolution of IT support requests
Develop and implement cloud-focused policies, procedures, and best practices
Analyze metrics and performance reports to identify security needs and cloud/network performance improvements
Manage and optimize the company’s cloud environment, with a strong focus on Microsoft Azure services, ensuring efficiency, security, and scalability
Oversee Microsoft Intune for endpoint management, compliance, and security across laptops and tablets
Act as an escalation point for complex technical issues, provide hands-on support and manage Infrastructure projects as necessary
Act as the primary relationship owner & liaison between the Infrastructure team and other IT teams, fostering communication, collaboration, and cooperation on business-requested or IT-recommended implementations
Coordinate with other IT teams for incident resolution and project support
Ensure that all support documentation, FAQs, and knowledge bases are accurate and kept up to date
Oversee Infrastructure processes & procedures related to cloud identity, access, security, and networking
Train & assist IT team members
Evaluate tools and technologies to improve IT efficiency and user experience
Additional duties as required or assigned
Qualification
Required
Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience)
5–7 years of experience in IT Infrastructure, with at least 1–2 years in a supervisory or team lead role
Strong technical knowledge of cloud systems, mobile devices, network & IT security applications, and network systems
Excellent mentoring, communication, and customer service skills
Strong skillset in cloud technologies, with emphasis on Microsoft Azure and Intune, along with robust security and networking knowledge
Proficiency with Microsoft 365 administration, MS Suite, and CRM applications
Strong problem-solving abilities and attention to detail
Advanced PowerShell scripting skills for automating Azure and Windows Server administration tasks
Familiarity with Bash scripting for managing Linux systems
Benefits
Generous PTO and 10 paid holidays to help you recharge and enjoy work-life-balance
Comprehensive medical, dental, and vision coverage for you and your family
401(k) with company match to help you invest in your future
Opportunities for advancement with continuous professional development
Supportive team culture that values collaboration and innovation
Company
Pengate Handling Systems, Inc.
Pengate Handling Systems is a warehousing company that offers telematics systems and storage solutions.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
Randy Belliboni
Chief Operating Officer
Company data provided by crunchbase