Dade County Federal Credit Union · 4 months ago
Account Mangement Agent II (Formerly Collector)
Doral, FL, US
Full-time
Onsite
Entry, Mid Level
$25/hr - $25/hr
2+ years expDade County Federal Credit Union is seeking an Account Management Agent II to handle the collection of delinquent accounts across various types of loans. The role involves contacting members, initiating collection actions, and preparing files for legal actions as necessary.
BankingFinancial Services
Responsibilities
Review status of delinquent accounts (0 days and above) and initiate appropriate collection action by contacting each account according to due date
Send 15, 30, 60, legal, repossession, deficiency and demand letters
Make at least 50 Collection calls a day
Research member disputes
Process speed and ECM payments
Prepare files and assign vehicles for repossession
Complete all work on repossessed units in a timely manner
Prepare files and assign accounts for legal action
Respond to Mechanics Lien notices
Work with consumer credit card counseling on member loans
Conduct skip tracing
Review credit bureaus timely to decide necessary course of action
Work with CUNA on disability claims
Work with CUNA on death claims
Work with Allied Solutions on CPI (Collateral Protection Insurance)
Review member’s file for loan decision for collection purposes
Take in-house payments to the tellers for processing
Work with members and prepare files for extension and loan workout
Recommend appropriate loans for charge-off
Work closely with the Visa, Bankruptcy and the Recovery areas of the Department
Work on credit files in E-Oscar (if applicable)
Follow-up with GAP and MBP insurance claims
Record all collection activity on member’s account
Collect information for ACH, Periodic payments and Payroll Deduction
All duties as assigned by the managers and/or V.P. of Collections
Qualification
Required
High school graduate or equivalent
2-3 Years of related experience
Knowledge of Microsoft Work a plus
Knowledge of Excel a plus
Knowledge of Outlook a plus
Scrip Tracing a plus
Bi-lingual a plus
Night and Weekends required
Company
Dade County Federal Credit Union
Dade County Federal Credit Union provides financial and banking services.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$4.96MKey Investors
Community Development Financial Institutions Fund
2023-04-10Grant· $4.96M
Recent News
2025-04-04
Miami's Community News
2024-05-20
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