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OceanFirst Bank · 1 day ago

Senior Commercial Loan Relationship Associate

Melville, NY

Full-time

Hybrid

Mid, Senior Level

$57K/yr - $90K/yr

OceanFirst Bank is committed to delivering value to their customers through the efforts of their dedicated employees. The Senior Commercial Loan Relationship Associate will support the Commercial Lending team by managing customer interactions, overseeing loan closing processes, and ensuring high-level customer service.

BankingFinanceFinancial Services

Growth Opportunities

Responsibilities

Provide support to the Commercial Lending team's customer facing activities including the administration of various loan closing support tasks, portfolio account monitoring and reporting, and high-level customer service, including problem resolution and/or escalation

In concert with the Commercial Lender and Closing Administrator, administer the customer facing loan closing process for new, modified and renewal loan facilities, including the loan closing coordination and, ensuring all required documentation is received and processed. These responsibilities include the independent calculations for loan disbursement, escrow and wiring functions. The Senior RA will be assigned to support the RM with complex commercial loan transactions and to work with the Closing Department to clear requirements to close

Provide customer service to all current and prospective commercial lending customers. Research and resolve or delegate customer inquiries and issues and/or escalate to the appropriate RM as necessary

Monitor clients' accounts, conduct initial research and delegate and monitor the loan servicing departments resolution of operational and transactional issues and inquiries, including payment and billing, overdrawn and uncollected accounts, past dues, account transfers, payments, pay offs, wire transfers, and advances. Provide updates and feedback directly to customers

Assist RMs or work independently to track and resolve post closing exception deliverables

Coordinate the ordering and tracking of required environmental and appraisal reports; ensure communication to Closing staff and update the electronic loan files as needed

Assist the Team Leader with the tracking and reporting of the team's loan and deposit production

Manage and/or provide assistance with the management of customer portfolios including collection of financial information, advances on lines of credit, coordination of loan payoffs and paydowns and other information to be collected for loan renewal and modification

Manage the customers' needs with respect to treasury management, wires and other transactions at the direction of the Team Lead and/or RMs

At the direction of the Team Leader, may coordinate schedules of the RAs

Assist the Team Leader with training of new RAs

At the direction of the Team Leader, act as a liaison between Commercial and other internal departments supporting the commercial lending customers

May be asked to participate in special projects requiring the input of an RA under the direction of the Team Lead or Regional President

Assist with updating of the Relationship Associate process and procedures as needed

Qualification

Commercial lendingLoan closing processCustomer servicePortfolio managementProblem resolutionTeam leadershipCommunication skills

Required

Administer the customer facing loan closing process for new, modified and renewal loan facilities, including the loan closing coordination and ensuring all required documentation is received and processed

Perform independent calculations for loan disbursement, escrow and wiring functions

Support the RM with complex commercial loan transactions and work with the Closing Department to clear requirements to close

Provide customer service to all current and prospective commercial lending customers

Research and resolve or delegate customer inquiries and issues and/or escalate to the appropriate RM as necessary

Monitor clients' accounts, conduct initial research and delegate and monitor the loan servicing departments resolution of operational and transactional issues and inquiries

Provide updates and feedback directly to customers

Assist RMs or work independently to track and resolve post closing exception deliverables

Coordinate the ordering and tracking of required environmental and appraisal reports

Ensure communication to Closing staff and update the electronic loan files as needed

Assist the Team Leader with the tracking and reporting of the team's loan and deposit production

Manage and/or provide assistance with the management of customer portfolios including collection of financial information, advances on lines of credit, coordination of loan payoffs and paydowns

Manage the customers' needs with respect to treasury management, wires and other transactions at the direction of the Team Lead and/or RMs

Coordinate schedules of the RAs at the direction of the Team Leader

Assist the Team Leader with training of new RAs

Act as a liaison between Commercial and other internal departments supporting the commercial lending customers at the direction of the Team Leader

Participate in special projects requiring the input of an RA under the direction of the Team Lead or Regional President

Assist with updating of the Relationship Associate process and procedures as needed

Benefits

Hybrid schedule after initial onboarding has been completed (4 days in office, 1 day remote)

Employee perks & discount programs

Tuition assistance

Incentive compensation program

Professional development opportunities

And more!

Company

OceanFirst Bank

OceanFirst Bank is one of the largest regional banks providing financial services throughout New Jersey and in the metropolitan markets of Philadelphia, New York, Baltimore, and Boston.

Founded in 1902