Pomeroy · 11 hours ago
Support I - Desktop
Cranberry Township, PA
Full-time
Onsite
Entry Level
1+ years expPomeroy is seeking a Support I - Desktop to assist staff in resolving technical issues and providing knowledgeable assistance. This role involves responding to help desk tickets, managing user systems, and ensuring effective problem resolution while serving as the first line of IT support.
Consulting
Responsibilities
Identifies, researches, and resolves technical problems
Responds to help desk tickets, telephone calls, and e-mail and personnel requests for technical support
Tracks and monitors the problem to insure a timely resolution
Manage user systems, applications and office productivity appliances: maintain repair or upgrade desktops, laptops, printers, scanners, copiers, and fax machines; maintain and support Windows desktop and applications (MS Office Suite), install vendor critical and security patches and updates
Provide support for all user IT support issues and work with available resources, hardware and software vendors to provide effective solutions, break/fix and problem resolution
Serve as the IT Liaison to external partners, software and hardware vendors for problem resolution, information gathering, system upgrades and maintenance
Safeguard the company's operating data through a formalized and documented program of security administration and data backups
Establish, enforce and monitor policies and procedures to ensure appropriate usage of information systems
Develop and maintain desktop support procedures, and prepare end-user documentation
Manage infrastructure assets: vendor support agreements, software licenses and keys, hardware leases, service contracts, asset inventory and labeling
Evaluate, design and implement new systems (software and hardware) to increase productivity, enhance business operations and services, and reduce manual or paper processes
Qualification
Required
Associate's degree in computer science or related field
Microsoft certified systems engineer (MCSE) desirable
Equivalent combination of education & experience will be considered
At least 1 year in a help desk support role. 1-2 years preferred
Demonstrates excellent verbal communication and writing skills
Demonstrates good customer service skills and motivation
Ability to work well with various people from staff to high-level administrators
Demonstrates experience in using, configuring, and troubleshooting Windows computer platforms in an active directory environment
Demonstrates experience using and troubleshooting various applications such as Microsoft Word, Excel, Access, Outlook, and Web based applications
Experience with configuration of Outlook/Exchange. Able to solve Outlook configuration issues such as permissions, views, calendar-sharing, email rules, data migration, etc
Working knowledge of LAN/WAN hardware and administration
Working knowledge of managed care operations desirable
Experience with imaging solutions such as Altiris desirable
Company
Pomeroy
Technology is mission-critical to your business so it must work — continuously.
1001-5000 employees
H1B Sponsorship
Pomeroy has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (2)
2023 (1)
2022 (2)
2021 (2)
Funding
Current Stage
Late StageTotal Funding
unknownKey Investors
Clearlake Capital Group
2015-10-26Acquired
2013-07-01Private Equity
Leadership Team
Tom Signorello
Chairman & Chief Executive Officer
Recent News
2026-01-11
2025-10-09
Company data provided by crunchbase