Lincare ยท 4 days ago
Lead, Customer Service
Casper, WY
Full-time
Onsite
Senior LevelLincare is a company focused on customer service in the healthcare sector, and they are seeking a Lead Customer Service representative. The role involves managing various reports to decrease held sales, answering incoming calls, processing reports, and training employees while ensuring compliance and effective communication within the team.
Health CareHealth DiagnosticsMedical
Responsibilities
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
Qualification
Required
Knowledgeable of existing and new information regarding equipment, compliance adherence, insurance coverage criteria, and carrier policies
Knowledgeable of paperwork and internal reports
Has a thorough understanding of the AS-400 and the CDR
Answers incoming calls and makes determination of required action
Processes Held Sales reports by contacting customers, insurance providers, physicians' offices, and reviewing with regional accounting office
Handles mail and outgoing courier packages for the center, including responding to requests for information from internal sources
Checks employees' task assignments and status daily
Reports weekly Held Sales decrease and goals to Centralized CSR Supervisor/Manager and RM/VP
Daily work on Held Sales in centers assigned to them
Assists in the training of employees
Communicates policy and procedure updates to staff
Serves as the first point of contact for their team members' questions and assists with problems regarding work functions and patient accounts
Monitors phone procedure compliance
Monitors adherence to break schedule
Company
Lincare
Lincare was founded on the belief that through patient education and clinical support, we can improve patient compliance with physicians'
Founded in 1990
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
unknown2012-07-02Acquired
1992-01-01IPO
1990-11-29Private Equity
Leadership Team
Amy Q.
Human Resources Business Partner
Brian Nannie
Chief Data Officer
Recent News
Biz-Effective INC
2025-12-02
2024-04-10
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