Joink · 2 months ago
IT Technician III Terre Haute
Terre Haute, IN
Full-time
Onsite
Senior Level
$28/hr - $31/hr
5+ years expJoink is a company providing various technology services, and they are seeking a Senior IT Technician III. This role is responsible for advanced systems administration, network engineering, and project leadership, handling complex client issues and ensuring secure and stable environments.
Information TechnologyInternetTelecommunications
Responsibilities
Act as the final technical escalation point for complex incidents and problem management across server, virtualization, storage, networking, and Microsoft 365
Design, deploy, and maintain Windows Server/Active Directory (AD DS/Azure AD), including GPOs, DNS/DHCP, PKI, certificates, and identity synchronization (Entra Connect)
Lead migrations and projects: on-prem Exchange to Microsoft 365, file server to OneDrive/SharePoint, tenant-to-tenant moves, server upgrades, and data-center/virtualization refreshes
Engineer and support VMware vSphere (7/8), clusters, DVS, HA/DRS, templates, and VM lifecycle; collaborate on capacity planning, performance tuning, and hardware lifecycle
Backup, recovery, and DR for virtual and physical workloads (Veeam Backup & Replication, copy jobs, immutability, runbooks, and recovery objectives)
Architect and administer enterprise storage (SAN/NAS), including provisioning (iSCSI/NFS/SMB), MPIO, snapshots/replication, and file system choices (NTFS/ReFS/XFS) with performance and data-protection best practices
Automate routine tasks and build tooling using PowerShell (modules, scripting standards, source control) and document repeatable procedures/runbooks
Implement hardening and compliance controls (secure baselines, patching, vulnerability remediation, logging/monitoring), aligning to frameworks (CIS, NIST, HIPAA/PCI as applicable)
Provide technical leadership on customer projects: scope, design, bills of materials, change plans (ITIL), execution, and stakeholder communication
Mentor Technicians I/II; review designs, changes, and scripts; deliver knowledge-transfer/training to internal teams and customers
Participate in an on-call rotation and planned maintenance windows; respond to P1 incidents and lead root-cause analysis with corrective actions
Qualification
Required
Candidate must be willing to reside near or commute to a Joink office (Currently within Illinois: Taylorville, Hillsboro; Indiana: Terre Haute)
Education/Certs: Bachelor's in IT/CS or equivalent experience
5+ years administering Windows Server/AD and Microsoft 365 in an MSP or enterprise setting, including leading complex migrations and upgrades
Virtualization/backup: 3-+ years hands-on with VMware vSphere and Veeam in production
Deep expertise in Windows Server administration and Active Directory (sites/services, group policy design, delegated administration, certificate services)
Microsoft 365/Entra ID: Exchange Online, SharePoint/OneDrive, Teams, Intune/Autopilot, conditional access, identity synchronization, mail flow/security, and migration tooling
Virtualization: VMware vSphere (clusters, DVS, HA/DRS), templates, VM troubleshooting (CPU/mem/storage/latency), and performance analysis
Backup/DR: Veeam (repositories, SOBR, copy/replication, encryption/immutability, SureBackup, instant recovery), recovery planning and testing
Storage: SAN/NAS concepts, RAID, thin provisioning, snapshots/replication, performance metrics (IOPS/latency/throughput), and host connectivity (iSCSI/FC/NFS/SMB, MPIO)
Networking fundamentals at the enterprise level (VLANs, routing, switching, firewalls, VPN/SD-WAN, QoS) sufficient to diagnose infra/app issues
Security/hardening: baseline configuration, privileged access, patching, endpoint controls, log collection/SIEM basics, incident response playbooks
Scripting/automation: strong PowerShell (modules, REST, scheduled tasks), Git-based version control, and change validation
Tooling and observability: hypervisor/storage monitoring, Windows and M365 audit/log analysis, performance counters
Consulting skills: clear written/verbal communication, customer-facing professionalism, estimation/scoping, and the ability to translate business needs into technical designs
Process orientation: documentation habit, runbooks, change records, root-cause analysis, and continual improvement
Preferred
Relevant certifications strongly preferred (e.g., Microsoft/Azure Administrator or Expert, VMware VCP, Veeam VMCE, CompTIA Security+, Cisco/fortinet network certs)
Prior supervisory or team lead experience preferred
Company
Joink
Joink is an IT company that offers fiber optic and cloud hosting services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Josh Zuerner
President & CEO
Company data provided by crunchbase