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Bruckner's Truck & Equipment · 2 months ago

BTE Body - Service Writer - Irving, TX

Irving, TX

Full-time

Onsite

New Grad, Entry Level

BTE Body Company is part of one of the largest family-owned medium and heavy duty truck dealerships in the United States. They are seeking a Service Writer to greet customers, determine their needs, and document information for repair orders while maintaining communication with the Service Department.

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Responsibilities

Greet customers and initiate the write up process

Determine the customer’s needs and convey this information onto the repair order

Must be able to communicate well in order to document enough information to properly diagnose the vehicle

Responsible for providing supporting documents to determine warranty coverage and open campaigns

Document requests by the customer such as determining method of payment, arrangements to pick up or deliver the vehicle, authorizations, purchase order numbers and any other job functions as required

Acquire customer approvals, provide estimates, book & close all service tickets considered as waiters

Assist with closing other repair orders as needed

Answer incoming service phone calls

Maintain product knowledge as the Liaison between the Service Department and the customer

Qualification

Customer communicationService ticket managementWarranty documentationPositive interactionTeam collaboration

Required

Must have good communication skills and the ability to interact well with customers, vendors and co-workers in a positive and constructive manner

This is a safety-sensitive position for which impairment while on the job would present a substantial risk. As a condition of employment, the applicant must submit to pre-employment testing for marijuana. The position is exempt from the state law prohibiting preemployment testing for cannabis use

Must be able to pass physical, including drug test

Must maintain a professional appearance

Involves essential ability to climb around, on and under trucks in order to properly inspect and diagnose all types of problems and repairs

Must be able to lift 50 pounds to the waist and 25 pounds to the shoulder