ServiceNow · 2 months ago
Forward Deployed Solution Architect – Applied AI FDE
50 Hudson Yards, 74th Floor, New York, New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$236K/yr - $413K/yr
15+ years expServiceNow is a global market leader in innovative AI-enhanced technology, transforming how organizations work. They are seeking a Forward Deployed Solution Architect to partner with strategic customers, architect AI-powered systems, and drive scalable enterprise innovation. This role involves uncovering opportunities, collaborating with engineers, and delivering intelligent solutions that address mission-critical challenges.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Lead Strategic Discovery: Identify high-impact AI opportunities by running hands-on workshops and aligning stakeholders
Architect AI-Native Solutions: Design systems using LLMs, RAG pipelines, retrieval logic, and workflow orchestration
Accelerate Delivery with Engineers: Collaborate closely with FDSEs to build, test, and iterate functional solutions quickly
Codify Best Practices: Create repeatable frameworks, reusable templates, and modular components
Drive Alignment: Influence customer and executive buy-in through clear storytelling and solution framing
Advocate Field Insights: Capture feedback from deployments to shape product strategy and prioritize platform needs
Enable Scale: Equip internal teams and customers to expand success through documentation and technical onboarding assets
Qualification
Required
Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
Enterprise Experience: 15+ years of overall experience, with 5–7+ years in enterprise AI/ML architecture, field engineering, or solution consulting. Proven ability to lead initiatives from conception to delivery over at least 3+ years
Technical Mastery: Strong grasp of LLM-based systems and GenAI pipelines including prompt engineering, retrieval-augmented generation (RAG), orchestration, and data modeling. Experience designing full-stack intelligent workflows
Cloud & Infrastructure Fluency: Deep hands-on experience with AWS, Azure, or GCP, including use of containers, infrastructure-as-code (Terraform, CloudFormation), and enterprise integration patterns
Engineering Depth: Proficient in Python and SQL, with working knowledge of GenAI tooling frameworks like LangChain, Semantic Kernel, or similar. Ability to contribute to engineering discussions and code-level decisions
Customer & Delivery Leadership: Comfortable operating in ambiguous, high-stakes environments. Experienced in guiding cross-functional technical teams, influencing executive stakeholders, and ensuring clarity from ideation to implementation
Field Readiness: Willingness and ability to travel up to 30% to embed onsite with customers, lead workshops, unblock teams, and drive tangible solution outcomes
Preferred
Prior work delivering AI or intelligent workflow solutions at scale
Familiarity with LangChain, Semantic Kernel, vector DBs, and Python
Experience with SaaS platforms, enterprise data integration, and low-code environments
History of converting field delivery into reusable product patterns
Proven success in deploying AI solutions that delivered tangible customer impact
Hands-on experience integrating AI into enterprise SaaS platforms
Skill translating real-world constraints into reusable internal tools or product enhancements
Familiarity with AI governance, compliance, and enterprise security practices
Benefits
Health plans, including flexible spending accounts
A 401(k) Plan with company match
ESPP
Matching donations
A flexible time away plan
Family leave programs
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
Company data provided by crunchbase