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Epiq · 2 weeks ago

eDiscovery Client Services Project Manager

Overland Park, KS

Full-time

Onsite

Entry, Mid Level

$90K/yr - $110K/yr

2+ years exp

Epiq is a company that values belief in their work and is seeking an EMS Project Manager to lead client relationships through effective project management. The role involves managing multiple projects, ensuring client satisfaction, and delivering high-quality service in a fast-paced environment.

Document ManagementEdiscoveryInformation TechnologyLegalLegal Tech

No H1B

Responsibilities

Serves as the primary liaison with key client representatives with the goal of owning the service delivery relationship

Drives overall client satisfaction through effective coordination and communication of client deliverables

Ensures client and project requirements are being met with the highest quality and accuracy through verification and communicating routinely with both the client and internal partners

Consistently delivers proactive communication with clients and when client issues arises addresses those issues or expeditiously escalates to the Sr. Project Manager or Client Services Manager

Ensures that an update to date record is maintained with regard to the status of all projects being worked on

Demonstrates leadership to both the client and internal partners, delivering project objectives professionally and with high quality

Instills confidence with the client and serves as a primary public face of Epiq’s high-quality service delivery offering

Qualification

EDiscovery knowledgeClient relationship managementProject managementDatabase designCommunication skillsLeadership presenceTeamworkAdaptability

Required

A solid understanding of eDiscovery and the litigation support industry which is typically a result of at least 2 years of experience in project management positions with law firms, corporate legal departments or eDiscovery service providers

Demonstrated success in the management of multiple simultaneous projects

Oral and written communication skills which provide a strong and confident leadership presence

Excellent client relationship skills which include the ability to proactively manage client expectations, recognize client needs and adapt company capabilities to consistently meet client requirements

A solid understanding of database design and management, data processing activities and legal document review requirements

Availability to work extended hours as needed when client project loads increase

Ability to effectively communicate complex technical solutions to non-technical audiences

Proven ability to work well in a team based environment

Demonstrated ability in each of the following areas: ensure effective control of all aspects of a project from initial planning through final production; development of project plans; balance overall client requirements; development of relationships; and review financial and billing information in a timely manner to ensure deadlines are consistently met