Apply on Employer Site

Chase · 2 months ago

Client Service Account Manager - Healthcare Payments - Vice President

3 Park Plz, Irvine, CA, 92614, US

Full-time

Onsite

Mid, Senior Level

$96K/yr - $153K/yr

5+ years exp

Chase is seeking a Client Service Account Manager - Vice President in Healthcare Payments to join their Relationship Management team. This role involves managing and growing relationships with large healthcare customers, impacting revenue retention and growth through strategic account management and business development activities.

BankingFinancial Services

Responsibilities

Manage large, high profile health systems, ensuring the health and satisfaction of customer relationships

Maintain accurate customer account information, opportunity pipeline data, and documentation of activities. Serve as the Customer’s primary healthcare payments business contact to help facilitate regular business activities that are both strategic and operational, designed to promote value to ensure client satisfaction

Identify and build strategic relationships with operational and executive staff within your assigned accounts to ensure the highest levels of efficient interaction

Partner with JP Morgan Bankers and Treasury Management Officers to stay connected on customer relationship across our lines of business. Develop strong relationships with client leads and executives/C-suite

Support Business Development activities which contribute to the achievement of the annual revenue plan including execution of regular Strategic Business Reviews, Strategic Account Plans, Customer Governance Calls and Solution Demonstrations

Identify upsell and new solution expansion opportunities within payments, banking and treasury to ensure revenue growth, and provide referrals as appropriate across the firm

Promotes adoption of InstaMed’s solutions across your territory by identifying or promoting opportunities where InstaMed can offer value

Identify possible risk areas that could impact customer retention or damage the customer relationship and appropriately communicate and escalate internally in a timely and effective manner

Serve as a customer escalation point and help coordinate internal activities across various departments that result in a successful resolution for the customer

Prepare, deliver and execute customer Orders, Contracts, and Renewals to support retention and growth

Demonstrate a thorough understanding of InstaMed solutions, products and processes. Demonstrate a thorough understanding of customers EHR systems, and how InstaMed supports and integrates with systems

Qualification

Healthcare PaymentsRevenue GenerationRelationship ManagementHealthcare Revenue CycleHealthcare TechnologyAnalytical SkillsPeople SkillsInfluence Without AuthorityOrganizational SkillsPresentation Skills