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Dassault Falcon Jet · 10 hours ago

BUSINESS AVIATION CUSTOMER SERVICE MANAGER - Mountain West Region

Englewood, CO

Full-time

Onsite

Mid, Senior Level

$100K/yr - $140K/yr

5+ years exp

Dassault Falcon Jet is committed to finding the best individuals in the aviation industry, and they are seeking a Business Aviation Customer Service Manager. This role involves developing business relationships with customers to ensure aircraft reliability and satisfaction, while also managing customer communications and support operations.

Manufacturing

H1B Sponsor Likely

Responsibilities

Maintain liaison with customer’s management team

Assist customer operations/maintenance of their aircraft as safely and economically as possible in accordance with standard industry practice; maintain manufacturer’s recommendations and government regulations

Present “Welcome to the Family” presentations to all new Falcon operators or as requested

Provide thorough briefing to customers on all administration functions that may affect relationship with DFJ. This includes and is not limited to spares/pre-owned/new aircraft warranty, spares terms and conditions policy, DOA, TBO, NFF and service report status

Visits/contact with the customer facility include Chief Pilots, Directors, Chief of Maintenance, Parts Managers, Warranty Administrators and Accounting. Topics discussed during these visits shall include, but not be limited to, technical/reliability concerns, service bulletin status, maintenance budget recommendations, pilot operational issues, APRO/MAIC capabilities/benefits and ASC program/its benefits

Track current location, phone numbers and main points of contact of customers for DFJ customer master file

Ensure customer is aware/satisfied with all Dassault approved training organizations for both maintenance and pilot training; record, track and resolve any customer training issues

Discuss and demonstrate benefits and cost of various technical publications/programs (CATS, FIELD 4, FIELD BASIC, OCIP, CREDDO, PETAL and PILOT)

Carefully prepare and submit all reports (CCRs, contact reports, market/technical surveys, expense reports, incident reports) in a timely manner

Be accountable for customer open invoice disputes, overdue CDIs, DFJ tech pub sales, spares parts volume, service related work accomplished at our Authorized Service Centers, open customer issues and total time to resolve

Be familiar with/utilize Front Line Empowerment Policy

Communicate on company email system for messages, download/upload files

Adhere to “no pass on” policy of Field Service

Track current locations/addresses of aircraft and operators for DFJ customer master files

Participate in Falcon aircraft presentation flights to prospective customers/operators with the Regional Sales Manager and Field Service Representative

Participate in Field Service Department meetings

Attend initial/refresher maintenance training at DFJ approved training organization for airframe, engine and APU

Assist customers to troubleshoot, analyze and recommend correction action for aircraft discrepancies when requested by operator

Be familiar with various aircraft inspections cycles and ensure customer receives its maximum benefits

When based at a remote field office, assist in maintaining the office in a professional manner; clean, organize, obtain supplies, update the technical library, and file with attention to quality and timeliness

Attend/participate in local aircraft organizations (WAMA, PAMA, NBAA, AOPA, etc.)

Provide on-site warranty adjudication when needed to help resolve open issues within guidelines and limits established by Director of Spares for DFJ. Encourage customer to complete warranty/service reports

Aid customer in forecasting their spare parts/service bulletins and ground support requirements

Qualification

Business jet maintenanceCustomer relationship managementCommunication skillsA&P licenseMS OfficeCustomer service orientationPilot's licenseTeaching experienceLeadership skillsPresentation skills

Required

Associate's degree or equivalent experience

Demonstrated leadership skills and prior success establishing a relationship with customer's management

Five (5) to seven (7) years of business jet maintenance experience, Falcon aircraft preferred

Excellent communications skills (written and verbal)

Excellent Presentation Skills Required

Intermediate proficiency in PC, MS Office, database retrieval, etc

A&P license

Flexibility of personal schedules

Demonstrated strong customer service orientation

Driver's license

Passport/proper travel documents required

Preferred

Pilot's license

Aircraft spare parts sales/warranty administration experience

Teaching/instructor experience

Bachelor's degree

Chief of Maintenance/management position and responsibilities experience preferred

Benefits

Comprehensive healthcare coverage (Medical/Prescription, Dental, Vision)

HSA and FSA options

401k Plan with Company Match

Life Insurance

Disability Benefits

Supplemental Insurance

Group Legal

Paid Time Off

Tuition Reimbursement

Employee Discounts

Company

Dassault Falcon Jet

Dassault Falcon Jet is an aviation company that designs and markets private jets and fighter airplanes.

Founded in 1963

Little Ferry, New Jersey, USA

1001-5000 employees

http://www.dassaultfalcon.com

H1B Sponsorship

Dassault Falcon Jet has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (11)

2023 (4)

2022 (2)

2021 (2)

2020 (7)