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Habitat Health · 2 months ago

Director, Growth Strategy & Operations

San Francisco, CA strongly preferred

Full-time

Hybrid

Lead/Staff, Director/Executive

$161K/yr - $173K/yr

5+ years exp

Habitat Health is a company focused on redefining aging in place through comprehensive health care for older adults. The Director, Growth Strategy & Operations will lead strategic initiatives to expand access to the PACE model of care, managing processes related to participant engagement and operational improvements.

Health CareMedicalNutritionPersonal Health

Responsibilities

Drive strategic growth initiatives (comprehensively from analyses & research, recommendations, stakeholder alignment, operational alignment, to rollout) across activities related to expanding the participant population, such as:

New market strategy

Top-of-funnel referral generation

Operational improvements across the enrollment journey

Call center strategy & operations

Program design input

Seamless handover to care teams

Design of new operational processes

Support partner management (e.g., Kaiser Permanente, our JV partner in California) including owning key relationships, building collaborative tools and workflows to educate/enable clinicians and refer patients who may benefit from PACE, and problem solving operational challenges

Support development and management of key Growth platforms and tools (including Salesforce and EPIC)

Support regular reporting and performance tracking, monitor success, elicit feedback and input on initiatives, and identify opportunities for / drive continuous iteration and improvement

Collaborate across the organization, including supporting key strategic decisions and building assets related to clinical operations, participant experience and journey, health plan operations, and product development as they intersect with growth priorities

Facilitate cross-functional & external stakeholder engagement to align on and drive progress against key initiatives

Qualification

Growth strategyStakeholder engagementProject managementSalesforceEPICAnalytical skillsCultural alignmentInterpersonal skillsCommunication skillsProblem solving

Required

5+ years of relevant experience, such as in health care delivery at a high-growth startup or consulting for health care payers & providers

Demonstrated ability to be a self-starter, with ability to excel in a fast-paced, unstructured work environment, comfort operating in ambiguity, and a bias to action

Excellent analytical and project management skills

Strong interpersonal and written/oral communication skills; high EQ

A bachelor's degree is required

Strong problem solver who can connect high-level strategy to daily execution

Thrives in fast-paced, evolving environments and builds structure where none exists

Deep cultural alignment with Habitat's values and a strong passion for our mission

Willingness to work in a hybrid work environment, with travel to Habitat Health centers as needed

Proof of medical clearance for communicable diseases, including a TB test

Proof of all immunizations are up to date

Proof of valid CA driver's license, personal transportation, good driving record and auto insurance as required by State law