WTW · 2 months ago
User Experience Lead
1900 Market Street, Philadelphia, PA, 19103, US
Full-time
Onsite
Senior LevelWTW is seeking a strategic and creative User Experience Lead to drive the development of user-centered digital experiences that reflect and elevate our global brand. This role is responsible for shaping the UX vision and its design execution across WTW's digital platforms and design system.
ConsultingInformation TechnologyInsuranceMedicalService Industry
Responsibilities
Define and lead the UX and UI strategy across WTW’s digital ecosystem, integrating brand identity, accessibility, front-end libraries, and user needs and journeys
Lead and actively contribute to the design and delivery of intuitive, engaging, and accessible digital experiences, combining strategic oversight with hands-on involvement in developing design concepts, user flows, and system architecture
Lead a small, agile team—including a front-end developer and a UX/UI designer—fostering collaboration, innovation, and high-quality execution
Collaborate closely with brand, creative, business marketing, and technology teams—as well as external agencies and third-party partners—to ensure cohesive and consistent user journeys across all touchpoints
Lead UX research initiatives to uncover insights and inform design decisions
Establish and maintain UX standards, design systems, and best practices to support scalability and consistency
Monitor performance metrics and user feedback to continuously optimize digital experiences
Integrate AI-driven tools and technologies into UX workflows to improve efficiency, enable predictive user experiences, and support intelligent automation—applying emerging capabilities to inform strategic decisions and drive innovation
Qualification
Required
Proven experience in leading UX and UI strategy across digital ecosystems
Strong understanding of brand identity, accessibility, front-end libraries, and user needs and journeys
Experience in designing and delivering intuitive, engaging, and accessible digital experiences
Ability to develop design concepts, user flows, and system architecture
Experience leading a small, agile team, including a front-end developer and a UX/UI designer
Strong collaboration skills with brand, creative, business marketing, and technology teams
Experience conducting UX research initiatives to uncover insights and inform design decisions
Ability to establish and maintain UX standards, design systems, and best practices
Experience monitoring performance metrics and user feedback to optimize digital experiences
Familiarity with integrating AI-driven tools and technologies into UX workflows
Preferred
Experience with design tools such as Figma, Adobe Creative Cloud, and Zero Height
Familiarity with accessibility tools like NVDA
Experience with Azure DevOps and Microsoft Teams for agile collaboration
Knowledge of marketing technology stacks including Google Analytics, Sitecore XM Cloud, and Marketo
Company
WTW
WTW is a global advisory and solutions company that helps clients around the world turn risk into a path for growth.
Founded in 1828
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$1.75B2025-12-15Post Ipo Debt· $1B
2024-02-28Post Ipo Debt· $750M
2021-09-30Post Ipo Equity
Leadership Team
Andrew Krasner
Chief Financial Officer
Tom Finan
Senior Vice President / Cyber Tech E&O Insurance Broker
Recent News
2026-01-17
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Alternative Credit Investor
2026-01-03
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