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Pomelo Care · 1 day ago

Manager, Doula Enablement and Experience

United States

Full-time

Remote

Mid Level

$95K/yr - $110K/yr

Pomelo Care is the national leader in evidence-based healthcare for women and children, providing personalized, high-quality clinical interventions. The role focuses on delivering an exceptional experience to doulas, ensuring effective onboarding, communication, and performance management to support the care provided to Pomelo Care members.

ChildrenHealth CareMobile AppsWomen's

Responsibilities

Design the onboarding and training program for new doulas, in partnership with the Training team, and ensure that all doulas complete onboarding and training in a timely manner

Own communication and change management to doulas regarding important updates and new plan launches, using scalable and effective methods

Maintain an up-to-date doula handbook with accurate details on our offering, such as services included, documentation expectations, rates, and required scripting

Ensure that doulas meet the expectations of our client sponsors and preferred partners, including documentation requirements, quality standards, and general standard operating procedures

Actively monitor and use data to assess doula quality and performance; identify areas for improvement at the individual and team level; escalate programmatic areas of opportunity and provide coaching to specific doulas, as needed

Implement scalable community-building efforts within Pomelo’s doula workforce to drive doula engagement and retention, support doula education, and build a cohesive doula community

Build relationships with community doula groups to support recruitment, build trust within the community, and stay informed of relevant trends

Qualification

Healthcare experienceChange managementProject managementData analysisInterpersonal skillsCommunication skillsTeam leadershipAdaptability

Required

Prior experience working within a healthcare or health technology environment, either as a doula, clinician, team leader of clinicians, or program leader

Strong interpersonal skills and demonstrated ability to engage with a diverse population

Demonstrated ability to build trusting relationships in a virtual environment

Demonstrated ability to own large change management efforts and influence others without formal authority

Excellent written and verbal communication skills

Demonstrated ability to drive change management with large frontline teams at scale

Comfort leading difficult conversations 1:1

Strong sense of ownership, with demonstrated experience partnering cross-functionally to find answers and to find solutions quickly and independently

Able to build and own processes end-to-end and ensure that all steps are completed accurately

Strong project management skills and attention to detail, ensuring that every step is understood accurately, completed in full, and communicated effectively

Comfort using data to monitor team performance and inform prioritization and decision-making

Ability to adapt to changing priorities and work effectively in a fast-paced environment

Willingness to learn new processes and systems, and to teach them to others

Benefits

Competitive healthcare benefits

Generous equity compensation

Unlimited vacation

Membership in the First Round Network (a curated and confidential community with events, guides, thousands of Q&A questions, and opportunities for 1-1 mentorship)