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Customers Bank · 2 days ago

Collateral & Insurance Manager

Malvern, PA

Full-time

Hybrid

Senior Level

7+ years exp

Customers Bank is a super-community bank founded in 2009, focused on delivering dedicated personal service and innovative solutions. The Collateral & Insurance Manager will lead the integrity and compliance of the bank's collateral and insurance management processes, ensuring adherence to regulatory standards while driving efficiency through technology and automation.

BankingCommercialFinancial ServicesVenture Capital

No H1B

Responsibilities

Direct, coach, and inspire a high-performance team responsible for collateral documentation verification and insurance tracking

Oversee the full lifecycle of collateral and insurance management across loan portfolios, ensuring accuracy, timeliness, and compliance with regulatory, policy, and credit requirements

Serve as the primary point of accountability for audit readiness, leading examinations, responses, and remediation related to collateral and insurance documentation

Partner with teams across the organization to align collateral data, lien perfection, and insurance compliance across all core systems and business lines

Deploy and manage AI, OCR, and automation tools to enhance data integrity, accelerate workflows, and reduce manual processing

Continuously analyze existing procedures to identify and execute efficiency, scalability, and quality improvements

Develop and maintain dynamic dashboards and performance metrics to track collateral coverage, insurance expirations, turnaround times, and exception resolution rates

Collaborate with Compliance, Technology, and Risk to strengthen governance, data transparency, and process automation across the lending ecosystem

Lead and execute special projects such as system enhancements, workflow optimization, and audit-driven corrective actions

Review and approve complex or high-value collateral releases and insurance exceptions, ensuring proper controls and documentation

Provide continuous training, coaching, and performance feedback to promote consistency, accountability, and professional development across the team

Champion a culture of precision, operational excellence, and proactive risk management in all collateral and insurance functions

Qualification

Collateral managementInsurance complianceRegulatory frameworksProcess improvementsData analyticsAI technologiesTeam leadershipMicrosoft Office SuiteDocument management systemsCore banking systemsAutomation technologiesCommunication skillsAttention to detailCollaboration

Required

Must be legally eligible to work in the United States without sponsorship, now or in the future, to be considered

7–10 years of comprehensive experience in commercial or consumer banking operations, with a strong background in collateral management, insurance compliance, and loan servicing

Proven ability to lead teams, ensure regulatory adherence, and implement technology-driven improvements that enhance accuracy and operational performance

In-depth expertise in loan collateral structures, lien perfection, and insurance requirements across diverse commercial and consumer lending products

Strong command of regulatory frameworks and compliance expectations governed by the OCC, FDIC, and CFPB, with practical experience supporting internal and external audit examinations

Demonstrated success designing and implementing process improvements, automation initiatives, and workflow optimizations to strengthen operational accuracy and efficiency

Skilled in leading, mentoring, and developing teams within high-volume, detail-driven environments that demand precision, accountability, and consistency

Solid understanding of emerging technologies, including AI, machine learning, and OCR solutions, with the ability to apply them to enhance data quality, exception management, and reporting transparency

Exceptional analytical, leadership, and communication abilities with a proven capacity to drive collaboration and results across multiple business functions

Skilled at building consensus, influencing stakeholders, and fostering alignment between operations, credit, risk, and compliance teams

Demonstrates high integrity, accountability, and professional judgment in decision-making and execution

Maintains meticulous attention to detail while balancing strategic priorities and operational efficiency

Committed to cultivating a culture of precision, transparency, and continuous improvement

Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook) with the ability to quickly learn and navigate Customers Bank's internal applications and platforms

Experienced in document management systems such as nCino, SharePoint, and vendor-based recording and release applications to ensure secure, timely, and compliant collateral documentation management

Skilled in utilizing core banking systems including FIS (Insight) or comparable loan servicing and collateral tracking platforms to maintain data integrity and operational accuracy

Strong working knowledge of AI and automation technologies, including OCR, ChatGPT, Microsoft CoPilot, and Power BI, to streamline document processing, enhance reporting visibility, and improve workflow efficiency

Adept at leveraging data analytics and automation to identify trends, monitor portfolio health, and support informed decision-making across business units